Gaelen Baker
Decatur,TX
Summary
Dynamic sales and customer service representative with a proven track record at All My Sons Moving & Storage. Skilled in problem-solving and multitasking. I excelled in upselling and enhancing customer confidence. My strong computer skills and professional demeanor foster effective communication and collaboration. Responsible for driving team success and customer satisfaction.
Overview
7
7
years of professional experience
Work History
Customer Service Representative/Office Administrator
All My Sons Moving & Storage
Carrollton, Texas
04.2021 - Current
- Upsold customers by confidently explaining rates and charges, contributing to revenue growth.
- Built customer confidence, facilitating their decision to choose my company for their needs.
- Independently managing daily office operations and maintained organized filing systems.
- Coordinated meetings and scheduled appointments for staff and executives.
- Facilitated communication between departments to enhance collaboration and efficiency.
- Prepared reports and presentations using Microsoft Office tools for team meetings.
- Directed incoming calls and inquiries to appropriate personnel, ensuring effective communication.
Seasonal special events
Gaylord Texan
11.2019 - 01.2020
- Coordinated and organized tasks to achieve service goals effectively.
- Executed day-to-day duties with attention to detail and timeliness.
- Collaborated with diverse coworkers to meet objectives and resolve product and service-related issues.
Weekend Receptionist
Ashford Hall
02.2019 - 06.2019
- Greeted and assisted visitors, ensuring a positive first impression and smooth experience.
- Managed phone calls, efficiently directing inquiries to appropriate staff members to enhance communication flow.
- Handled incoming mail and packages, ensuring timely distribution to support operational efficiency.
- Maintained confidentiality while managing sensitive guest information.
Education
Highschool -
Winfree Charter School
01-2020
Skills
- Sales
- Customer service
- Professional demeanor/ Managing Sensitive confidential material
- Answering phones
- Email communication
- Computer skills (Excel/Word)
- Time management
- Task management
- Multitasking
- Problem solving
- Administrative assistant knowledge
- Front desk knowledge
Timeline
Customer Service Representative/Office Administrator
All My Sons Moving & Storage
04.2021 - Current
Seasonal special events
Gaylord Texan
11.2019 - 01.2020
Weekend Receptionist
Ashford Hall
02.2019 - 06.2019
Highschool -
Winfree Charter School