Lisa Gutierrez
Fontana,CA
Summary
Operations & Administrative Support Specialist with 20+ years of experience in warehouse operations, logistics coordination, client support, billing, and HR assistance. Strong background in multi-client environments, site startups, and system training. Recognized for excellent communication, multitasking, and ability to streamline processes while supporting cross-functional teams.
Overview
21
21
years of professional experience
Work History
Customer Service Representative/Office Administrator
Kenco Logistics
Perris, CA
01.2005 - 01.2026
• Multitasking & Prioritization
• SOP Support & Process Improvement
• HR & Payroll Assistance
• Time Tracking & Attendance
• Employee Event Coordination
• Carrier Relations & Communication
• Outbound & Inbound Operations
• Inventory & Order Tracking
• Vendor & Client Coordination
• Billing & Administrative Support
• Training & Team Development
Education
High School Diploma -
Sierra Vista Adult School
Baldwin Park, CASkills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Conflict resolution
- Complaint resolution
- Scheduling
Vendor & Client Coordination
- Staff Training
- Trained on AMS/WMS systems such as CWIC, SAP, High Jump, Blue Yonder, Easy Vista and Work Day
- Administrative support
- Monthly billing processing
- Site vendor set up
Estimated monthly and yearly vendor spend
Created billing POs and maintained vendor tracking logs
Accomplishments
- Customer Relations - Achieved the highest ratings for customer satisfaction at site level.
- Achieved billing and training through effectively helping processing monthly accounting time lines.
Languages
Spanish
Professional Working
Timeline
Customer Service Representative/Office Administrator
Kenco Logistics
01.2005 - 01.2026
High School Diploma -
Sierra Vista Adult School