Raylene Delgado
Los Angeles
Summary
Dedicated customer service representative/office administrator with strong data entry and inventory management skills. Focused on maintaining high standards of service and accuracy, while effectively supporting team initiatives to foster collaboration and operational success.
Overview
4
4
years of professional experience
Work History
Customer Service Representative/Office Assistant
Choice Music Los Angeles
Alhambra
10.2025 - Current
- Assisted with offline fan-sign event
- Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
- Assisted in the preparation of reports for weekly team meetings
- Maintained confidentiality while handling sensitive information and documents.
- Collaborated with departments to enhance communication flow across the organization
- Monitored inventory levels to ensure accurate stock availability.
- Analyzed inventory data to identify discrepancies and trends.
- Assessed customer needs by actively listening and responding to inquiries.
- Assisted with customer requests and answered questions to improve satisfaction.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Conducted research to support strategic initiatives and decision-making processes.
- Recorded data in databases to maintain accurate and organized information.
- Ensured office equipment was operational, stocked with supplies and maintained in a clean condition.
- Collected and verified employee timesheets
Shipping Associate
Choice Music
Alhambra
05.2023 - 10.2025
- Picked and packed orders accurately and efficiently to meet daily shipping deadlines.
- Organized and prepared outgoing shipments to ensure accurate order fulfillment.
- Communicated with team members to correct any order discrepancies.
- Processed incoming shipments for timely inventory updates.
- Inspected products for quality assurance before dispatch.
- Collaborated with team members to streamline shipping operations.
Usher
AMC Theatres
Monterey Park
03.2023 - 05.2023
- Executed opening and closing duties, including setting up workstations with essential supplies to ensure operational readiness.
- Promoted additional products, enhancing guest experience through attentive service.
- Greeted guests and ensured smooth entry into the theater.
- Ensured cleanliness in auditoriums and common areas, contributing to a pleasant environment for guests.
- Supported special events and private screenings.
- Operated kitchen equipment safely and efficiently for food preparation.
- Collaborated with team members to ensure timely service during peak hours.
- Handled cash transactions accurately at the point of sale system.
Seasonal Sales Associate
Torrid-Montebello
Montebello
01.2023 - 01.2023
- Assisted overnight inventory efforts to ensure accurate stock levels.
- Assisted with dressing room management and customer needs.
- Organized merchandise on sales floor to enhance store appearance and facilitate customer browsing.
- Managed inventory by organizing stock levels and ensuring timely replenishment on sales floor.
Seasonal Cosmetic Stock Associate
Macy's-Estee Lauder Cosmetics
Los Angeles
09.2022 - 01.2023
- Enhanced customer engagement and brand visibility by assisting in product displays.
- Maintained stock levels and organized merchandise on the sales floor.
- Streamlined stock replenishment processes through collaboration with team members.
- Operated point-of-sale systems for efficient customer transactions.
- Monitored product expiration dates and rotated stock regularly.
- Received shipments of new products, unpacked items, verified quantities against invoices, and stocked them on shelves.
- Facilitated customer navigation by organizing shelves, racks, and displays.
- Cleaned work area periodically including sweeping floors and dusting shelves.
- Carried out duties within fast-paced retail environment, providing organized stocking methods and plans.
Education
High School Diploma - Los Angeles, CA
Alliance Marc and Eva Stern Math and Science Highschool
Los Angeles, CA06-2020
Skills
- Cashiering
- Computer skills
- Data entry
- Invoice processing
- Office supply managemen
- Sales
- Hospitality
- Data input
- Retail administration
- Order Picking
- Report preparation
- Google Workspace
- Stocking
- Cash handling
- Inventory control
- Computer operation
- Shopify
- Notion
- Data confidentiality
- Shipping & receiving
- Customer complaint resolution
- Order fulfillment
- Team collaboration
- Time management
- Product sales
- Multitasking
Languages
English
Additional Information - Work Authorization
Authorized to work in the US for any employer
Timeline
Customer Service Representative/Office Assistant
Choice Music Los Angeles
10.2025 - Current
Shipping Associate
Choice Music
05.2023 - 10.2025
Usher
AMC Theatres
03.2023 - 05.2023
Seasonal Sales Associate
Torrid-Montebello
01.2023 - 01.2023
Seasonal Cosmetic Stock Associate
Macy's-Estee Lauder Cosmetics
09.2022 - 01.2023
High School Diploma - Los Angeles, CA
Alliance Marc and Eva Stern Math and Science Highschool