Kostandina Kolvani
Customer Service Representative/ Office Assistant
Jacksonville,Florida
Summary
Committed entirely to any expectations that the job expects. Focused solely on what is instructed and necessary to ensure a successful job experience for myself, coworkers, the employer, and of course, any customer interaction. Always utilizing previous experiences and skills from any previous job(s) to ensure unsurpassed support to demanding customers and/or clients. Friendly, communicative, and understanding with any interaction. Main goal is to maintain a positive attitude and contribute to any job's expectations.
Overview
3
3
years of professional experience
Work History
Customer Service Representative/Office Assistant
Alpha Natural Stone Plus Inc.
Jacksonville , Florida
2020.05 - Current
- Maintained customer satisfaction and focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly and back-to-back.
- Responded to requests and recommended products with explicit detail.
- Developed community reputation through a commitment to customer satisfaction and strong client relationships.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Communicated with vendors regarding back order availability, future inventory, and special orders.
- Worked over hours if necessary and six days a week; usually, hours went from 8am-7pm, depending on busyness. Flexible availability and easy compromise.
Education
Bachelor of Science - Computer Science
University of North Florida
Jacksonville, FL 2022.08 - Current
Skills
- Calm and Professional Under Pressure
- Upbeat and Positive Personality
- Initiating Positive Interaction
- Efficient and Detail-Oriented
- Order and Refund Processing
- Understanding Customer Needs
- Responding to Difficult Customers
- Credit/Debit Card Payment Processing
- Answering Customer Questions
- Assisting Dispatch
- Issue and Complaint Resolution
Level of Education
- High School Graduate as of May 18, 2022.
- Will be attending UNF for my A.S and bachelor's degree in Information Systems.
Languages
Greek
Native or Bilingual
Albanian
Limited Working
Timeline
Bachelor of Science - Computer Science
University of North Florida
2022.08 - Current
Customer Service Representative/Office Assistant
Alpha Natural Stone Plus Inc.
2020.05 - Current
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