Gaelle Guerrier
Burleson,TX
Summary
Detail-oriented mortgage loan officer with several years of experience. Adept at planning and working with clients for long periods of time. Committed to accuracy and financial success.
Overview
3
3
years of professional experience
Work History
Mortgage Loan Officer
The Mortgage Calculator
Work From Home
02.2025 - Current
- Kept detailed records regarding approved, denied and received loan applications.
- Prepared loan documents such as commitment letters, closing statements, promissory notes and deed of trust.
- Developed and implemented strategies to meet monthly loan targets.
- Collected and verified financial information from applicants.
- Established and nurtured relationships with real estate agents and other industry professionals.
- Created reports summarizing activities such as originations, denials and delinquencies.
- Updated client account information and records in company databases.
- Reviewed credit histories from applicants and determined feasibility of granting requested loans.
- Evaluated existing customer accounts for refinancing opportunities or additional services offered by the company.
- Monitored loan progress, ensuring timely processing and closing.
- Participated in team meetings, trainings conducted by management staff regarding updates on products, services offered by the company.
- Provided personalized loan options to meet clients' financial needs.
Sales Representative
Concentrix
Work From Home, TX
02.2023 - 09.2023
- Collaborated with team members to develop effective sales plans.
- Maintained accurate records of customer interactions and transactions.
- Placed orders and answered customer questions in-person, through email, and over phone to maximize customer service.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
Customer Service Representative
CVS Pharmacy
Dallas , TX
02.2022 - 12.2022
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Resolved customer complaints promptly and efficiently.
- Provided accurate information about products and services to customers.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Recommended improvements in products, service and billing methods to management to prevent future problems.
Education
High School Diploma -
Burleson Highschool
Burleson, TX06-2021
Skills
- Loan documentation
- Sales strategy
- Problem solving
- Effective communication
- Loan origination
- Problem-solving
- Marketing strategy
- Customer service
Timeline
Mortgage Loan Officer
The Mortgage Calculator
02.2025 - Current
Sales Representative
Concentrix
02.2023 - 09.2023
Customer Service Representative
CVS Pharmacy
02.2022 - 12.2022
High School Diploma -
Burleson Highschool