Gaetano D’agostini
Miami,USA
Summary
Currently serving as a Probation Officer with 3 years of experience at the Florida Department of Corrections and part time Billing and Collections Consultant. Skilled in case management, problem-solving, and data-driven decision-making. Certified with CompTIA A+ and managing a personal home lab to develop technical skills for a transition into IT. Passionate about applying discipline, attention to detail, and analytical abilities from public service to a technology-focused career.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Billings and Collections Consultant
Allied Health Center
12.2024 - Current
- Verified patients’ insurance coverage and ensured all information was accurate and up to date.
- Supplied correct policy and claim numbers to the billing department to facilitate timely processing.
- Utilized multiple computer systems and databases to manage and complete billing and collection tasks efficiently.
- Generated and delivered detailed billing reports to law firms and attorneys in compliance with confidentiality standards
Correctional Probation Officer
Florida Department of Corrections
07.2022 - Current
- Supervise and maintain a caseload of over 120+ probationers sentenced to State Probation.
- Ensure supervised probationers are in compliance with standard and special conditions of State Probation.
- Prepare Violation of Probation reports for appropriate Sentencing Authorities.
- Conduct home visits to monitor compliance with court-ordered conditions.
- Complete pre-sentence, post sentence, interstate compact, sentencing guidelines and other required investigations on offenders.
- Assist probationers obtain specialized support for employment, substance abuse and mental health issues.
- Authorized arrest of supervised offenders for violating the conditions of their probation.
- Maintained detailed records of probationer contacts, appointments, and interventions.
- Attended court hearings involving offenders and gave testimony under oath.
Loss Prevention Officer
Ritz-Carlton Beach Resort
04.2022 - 07.2022
- Patrol areas of the property and assist guest with room access.
- Conduct physical hazard inspections.
- Utilized onsite surveillance equipment as well as various other security software in order to monitor for safety concerns.
- Conduct investigations, gather evidence and facilitate interviews with relevant parties.
- Completed incident reports, properly documenting involved parties.
Administrative Assistant
Anchor Associates
04.2021 - 06.2021
- Managed daily office operations and maintained organized workspace.
- Prioritized incoming emails and phone calls to ensure timely responses from appropriate personnel.
- Scanned and processed all lease and new buyer applications.
- Delivered range of basic and advanced clerical support for daily and special project needs.
- Located requested information for different topics by conducting physical or digital searches.
- Helped maintain office organization for aesthetic appeal and easy access to supplies.
- Met legal requirements by correctly completing important forms.
- Used clerk of circuit court website to view land records and confirm that all records in our system are up to date.
- Entered data accurately into spreadsheets and databases for record-keeping purposes.
- Requested insurance policies from appropriate Insurance Agents.
- Trained new administrative staff members in company procedures and best practices.
Administrative Assistant
Dorias Landscaping
02.2021 - 03.2021
- Prepared and scanned Invoices.
- Answered all customer phone calls and scheduled appointments.
- Located Purchase Order numbers and logged them into QuickBooks.
- Verified insurance coverage is up to date.
- Organized files and created new folders.
- Managed all front desk operations.
Education
Bachelor of Arts - Criminal Justice
Kutztown University
Kutztown, PA06.2020
Skills
- Microsoft Active Directory
- Attention to Detail
- Report Writing
- Microsoft SQL Manager
- Interpersonal Communication
- Self-Motivation
- Scripting in Python
- Scripting in SQL
- Organizational Skills
- Stress Tolerance
- PowerShell
- Windows Server 2019 & 2025
- Conflict Resolution
- Bilingual in Spanish
- DUO
- JIRA
- AnyDesk
- Critical Thinking
- Office 365
- SCCM
Certification
- CompTIA A+ Certification, 06/2025
- Human Resources Management Certificate, University of Miami, 03/2022
Honors And Awards
Deans List, Spring 2020
Timeline
Billings and Collections Consultant
Allied Health Center
12.2024 - Current
Correctional Probation Officer
Florida Department of Corrections
07.2022 - Current
Loss Prevention Officer
Ritz-Carlton Beach Resort
04.2022 - 07.2022
Administrative Assistant
Anchor Associates
04.2021 - 06.2021
Administrative Assistant
Dorias Landscaping
02.2021 - 03.2021
Bachelor of Arts - Criminal Justice
Kutztown University