Gagandeep Kaur
Boston,MA
Summary
I am an ambitious and driven graduate student with 7 years of award-winning IT experience as a Systems Engineer specializing in Desktop Management, SCCM deployment, and technical support. I am proficient in Python, C/C++, and various system management tools including Active Directory and SharePoint.I demonstrated expertise in Agile methodologies, troubleshooting, and incident handling with platforms like ServiceNow. My experience includes leadership as an AWS Admin at Tata Consultancy Services and impactful project contributions at Tech Mahindra and Oceaneering International, where she reduced security vulnerabilities by 99.9%. An adept problem-solver, I have been awarded for excellence in projects like AT&T SQA and change management system integration. I am seeking to leverage her extensive IT background in Cognizant's Cloud, Infrastructure, and Security Services Practice to drive modernization and enhance user satisfaction in secure digital environments.
Overview
10
10
years of professional experience
Work History
AWS Admin (Team Leader)
Tata Consultancy Services
03.2022 - 11.2022
- Company Overview: AWS Admin (Team Leader), Biomedical and Pharma
- AWS Servers and Windows Management
- Change Management and User Access
- ServiceNow Reporting and IT Maintenance
- Collaboration and Issue Resolution
- Conducted market analysis to determine product-market fit
- Created prototypes and gathered user feedback for iterative improvement
- Increased efficiency by 70% and reduced change-related incidents by (10 to 2) Malbek change management project
- AWS Admin (Team Leader), Biomedical and Pharma
Volunteer
Community Outreach Program
12.2020 - 01.2022
- Led a team of students to develop a community outreach program aimed at teaching coding to local high school students, focused on enhancing technical education and community engagement
- I also taught Yoga and meditation for their good health
System Engineer
Oceaneering International INC.
01.2016 - 10.2020
- Company Overview: System Engineer, Oil and Gas
- Workshops and Industry Engagement
- Web Development and Collaboration
- Client and B2B Management
- Reduced security vulnerabilities by 99.9% through Endpoint Protection Security implementation
- Achieved 80% reduction in security incidents by implementing Bit9
- System Engineer, Oil and Gas
Caretaker
04.2015 - 01.2016
- Advanced my skills and took care of sick family members
IT Analyst
Tech Mahindra Limited
04.2013 - 04.2015
- Company Overview: IT Analyst, Telecom, and networks
- Conducted testing and debugging for website functionality across various platforms
- Provided on-call training and feedback to improve results
- Prepared corrective and preventive actions to avoid future issues
- IT Analyst, Telecom, and networks
Education
Master of Information Systems - Information systems management
New England College
Henniker, NH10.2024
Master of Computer Science -
Indira Gandhi National Open University
01.2012
Bachelors of Science - Physics, Chemistry, Mathematics, English
Panjab University
Chandigarh, Punjab06.2008
Skills
- Desktop Management
- Programming & Development
- Agile Methodologies
- System Management
- Troubleshooting
- Incident Handling & Asset Management
Professionalprojects
- CyberArk Endpoint Protection Implementation
- Bit9 Security Enhancement
- Malbek Change Management System Integration
- AT&T SQA (Software Quality Assurance) Project
Awards
- Awarded as “Rising Star” in AT&T Project at Tech Mahindra Ltd.
- Recognized as “Employee of the Quarter” in AT&T Project at Tech Mahindra Ltd.
- Received “Project Management Center of Excellence Special Commendation” at Oceaneering International.
Languages
English
Full Professional
Timeline
AWS Admin (Team Leader)
Tata Consultancy Services
03.2022 - 11.2022
Volunteer
Community Outreach Program
12.2020 - 01.2022
System Engineer
Oceaneering International INC.
01.2016 - 10.2020
Caretaker
04.2015 - 01.2016
IT Analyst
Tech Mahindra Limited
04.2013 - 04.2015
Master of Computer Science -
Indira Gandhi National Open University
Bachelors of Science - Physics, Chemistry, Mathematics, English
Panjab University
Master of Information Systems - Information systems management
New England College
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