Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Gage Arthur

Bidwell,OH

Summary

Dynamic Customer Service Representative with proven success at JB-Nets in resolving conflicts and enhancing customer loyalty. Skilled in active listening and problem resolution, I effectively managed escalated calls, ensuring satisfaction and repeat business. Proficient in Microsoft Excel, I consistently optimized processes to improve service delivery and customer relations.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Customer Service Representative

JB-Nets
09.2022 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

IT Assistant

Buckeye Hills Career Center
08.2020 - 05.2022
  • Assisted in network maintenance, ensuring smooth connectivity for all users.
  • Collaborated with IT team to successfully complete large projects within strict deadlines.
  • Optimized hardware performance through regular maintenance checks and upgrades when necessary.
  • Responded to queries on phone, via email or through IT ticketing system.

Education

High School Diploma -

Oak Hill High School
Oak Hill
05.2022

Cybersecurity Certificate - Cyber Security

Buckeye Hills Career Center
Rio Grande, OH
05.2022

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Customer relations
  • Problem resolution
  • Relationship building
  • Call center experience
  • Computer proficiency
  • Conflict resolution
  • Complaint handling
  • Microsoft Excel
  • Payment processing
  • Customer satisfaction measurement
  • Microsoft outlook
  • Scheduling
  • Follow-up skills
  • Call management

Certification

Mircosoft Office 365 (Excel, Outlook, PowerPoint, Teams, Access, Word)

CompTIA IT Fundamentals+

Certified FIber Technician

Timeline

Customer Service Representative

JB-Nets
09.2022 - Current

IT Assistant

Buckeye Hills Career Center
08.2020 - 05.2022

High School Diploma -

Oak Hill High School

Cybersecurity Certificate - Cyber Security

Buckeye Hills Career Center

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