Gage Lindsey
Winston-Salem,NC
Summary
State-certified Nursing Assistant bringing senior-level experience in healthcare settings. Observant and reliable with good bedside manner and excellent time-management skills to address patient requirements in high-volume care facilities. Proficient in mobility and personal hygiene support. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
6
6
years of professional experience
1
1
Certification
Work History
CNA PRN
ShiftMed
12.2023 - Current
- With this travel agency, I travel to facilities as CNA needs rise Within NC on a PRN (Per Diam) Basis.
PRN CNA
Career Staff Unlimited
11.2023 - Current
- With this local travel agency, I travel to facilities as CNA needs rise with-in the triad on a PRN (Per Diam) Basis.
CNA 1
Novant Health
10.2023 - 12.2023
- My experience here at Novant was diverse I was floated between 3 different specialties, telemetry, cardiac, Med-surge
- My task included giving and getting reports and start and finish of shifts, changing incontinent patients or patients with a foley, taking vitals as well as blood sugars.
Nurse Aid 1 training/employment
Piney Grove Nursing Rehabilitation
07.2023 - 10.2023
- I completed my Nurse Aid 1 training here at this state approved training facility and tested on 09/30/2023 I was in an extensive hands-on class as well as training by the book for NC nurse aid 1 curriculum course
- Once my training was completed, I was employed full-time with the facility(temporarily)
- I had the opportunity to work in the LTC unit as well as the rehab unit of the facility.
Healthcare Medicaid representative
Elevance Health
08.2022 - 09.2023
- Primary roles include scanning coupons, applying discounts, processing payments, and ringing up sales on computerized cash registers
- Cashiers also take responsibility for handling returns and answering questions about merchandise, store policies, and ongoing promotions.
OPA agent/ Customer service Rep (Hybrid)
Brock & Scott PLLC
11.2020 - 05.2022
- My job with this law firm was to answer calls & emails concerning foreclosures and bankruptcies
- I would interact daily with attorneys and council concerning getting a home out of foreclosure or walking the attorney through the process of going through with a foreclosure
- I would also answer calls concerning public information for potential bidders on homes in the auction stage dates, price, minimum bidding price etc
- This was a temporary assignment although I was promoted twice within a 6-month period of being with the company.
Customer care advocate
Aetna
01.2020 - 07.2020
- As a customer care advocate my role was to ensure all calls were answered within 5 seconds, I was dealing with health insurance Questions and concerns for the members and transferring calls to the correct department I dealt with claims concerns and billing concerns and breaking down claims properly the job was to make sure the members knew all the benefits of their health insurance plan also insuring knowing what procedure codes were covered or not covered.
Customer service representative
Alorica Greensboro NC
02.2018 - 12.2019
- This job details me handling High call volume, de-escalating calls, dealing with upset customers, Handling delivery issues, also organization is key.
Education
High school Diploma -
Forsyth Technical Community College
06.2018
Skills
- Customer Service, Organizational, Creative, Microsoft Office (Word, Power Point, Excel, Access, Outlook, Teams, etc) Communication, Call Center, Leadership, Administrative, Team leading, Spreadsheet Knowledge Healthcare insurance (Medicaid, Medicare, claims, Benefits), CPR/BLS certification LTC & Rehabilitation
- Patient Care
- Vital Signs Monitoring
- Basic Life Support
- Compassion and Empathy
- Feeding Assistance
- Compassionate Communication
- Dressing Assistance
- CPR Certification
- Complex Problem-Solving
- Maintaining Confidentiality
- Bathing Assistance
- Patient Transfers
- Attention to Detail
License Training
- Nurse Aid 1(NC)
- Check registry
References
James E Hayes, (704) 352-4212
Certification
Nurse Aid 1
Timeline
CNA PRN
ShiftMed
12.2023 - Current
PRN CNA
Career Staff Unlimited
11.2023 - Current
CNA 1
Novant Health
10.2023 - 12.2023
Nurse Aid 1 training/employment
Piney Grove Nursing Rehabilitation
07.2023 - 10.2023
Healthcare Medicaid representative
Elevance Health
08.2022 - 09.2023
OPA agent/ Customer service Rep (Hybrid)
Brock & Scott PLLC
11.2020 - 05.2022
Customer care advocate
Aetna
01.2020 - 07.2020
Customer service representative
Alorica Greensboro NC
02.2018 - 12.2019
High school Diploma -
Forsyth Technical Community College