Gage Wagoner
Dublin,OH
Summary
Detail-oriented technology specialist with strong troubleshooting, documentation, and customer support skills. Committed to ensuring minimal disruptions and effective communication within support environments.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Technology Specialist
Olentangy Local Schools
Lewis Center, Ohio
07.2024 - Current
- Assisted in troubleshooting technical issues for end-users, ensuring minimal disruptions.
- Collaborated with team members to document technology processes and procedures effectively.
- Maintained inventory of technology equipment and ensured proper allocation among users.
- Provided customer support through various channels, addressing inquiries and resolving problems.
- Updated supervisors and users within support tickets by recording status.
Tier 1 Support Technician
NetOps Consulting
Wooster, Ohio
08.2023 - 06.2024
- Provided technical support for clients via phone and email.
- Assisted users with software installations and updates on various systems.
- Documented troubleshooting steps and solutions in the knowledge base.
- Collaborated with team members to escalate complex technical issues effectively.
- Conducted remote troubleshooting sessions to assist users in real-time.
Education
Bachelor of Science - Cloud Computing
Western Governors University
Salt Lake City, UTSkills
- Technical support
- Troubleshooting skills
- Customer service
- Documentation practices
- Inventory management
- Team collaboration
Certification
- CompTIA A+ Certified
- CompTIA Network+ Certified
- CompTIA Security+ Certified
- LPI Linux Essentials
- AWS Certified Could Practitioner
References
References available upon request.
Timeline
Technology Specialist
Olentangy Local Schools
07.2024 - Current
Tier 1 Support Technician
NetOps Consulting
08.2023 - 06.2024
Bachelor of Science - Cloud Computing
Western Governors University