Roy McClellan

Technology Specialist

Clinch County Board of Education

05.2009 - Current

Coordinated with vendors to procure hardware/software resources at competitive pricing levels while maintaining quality standards.
Optimized system performance through routine maintenance tasks and proactive issue resolution.
Implemented effective change management strategies to facilitate smooth adoption of new systems and processes among users.
Gave support ticket updates to communicate status to users.
Provided technical support to over 1600 users during the school year.
Completed successful migration of legacy systems to modern platforms, resulting in seamless data transfer and improved operational efficiency. This was done after hours to minimize downtime for the end user
Managed networks by creating user accounts and managing permissions in both Active Directory as well as Google Admin.
Evaluated emerging technologies for potential integration.
Conducted regular audits to ensure compliance with State guidelines related to technology usage.
Coordinated inventory supplies and technology to maximize team productivity.
Executed setup and breakdown of computers, printers, and other technology.
Resolved users technology issues timely and professionally.
Responded to numerous helpdesk calls daily, helping users with a variety of technology needs.
Maintained continuous knowledge of current and newly developed industry technology, making proactive suggestions to improve the network and classroom technology.
Maintained equipment in good working order for school-wide use.
Worked with teachers to provide technology guidance to ensure success.
Notified supervisors when major equipment repairs were needed.