Christopher Rule
Kansas City,MO
Summary
Dynamic IT Technology Specialist with a proven track record for North Kansas City School District, enhancing productivity through effective technology support and exceptional customer service. Skilled in hardware repair and troubleshooting, I consistently resolved user issues, ensuring seamless operations for over 500 employees while fostering strong relationships through clear communication.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
23
23
years of professional experience
Work History
Technology Specialist
North Kansas City School District
08.2001 - 06.2024
- Assessed end-users'' needs in order to recommend appropriate hardware or software upgrades that would enhance their daily work productivity.
- Coordinated the installation of new hardware components, minimizing downtime and ensuring seamless integration into existing systems.
- Configured hardware, devices, and software to set up work stations for over 500 employees.
- Provided exceptional customer service by consistently following up with users to ensure their issues were fully resolved.
- Used ticketing systems to manage and process support actions and requests.
Cabin Service Agent
Delta Global Services, DGS
07.2019 - 02.2020
- Delivered exceptional cabin service by ensuring timely preparation and stocking of aircraft supplies.
- Coordinated with ground crew to facilitate efficient boarding and deplaning processes for passengers.
- Conducted thorough inspections of cabin areas to maintain high cleanliness and safety standards.
- Trained new staff on operational procedures, enhancing team efficiency and service quality.
Education
Associate of Applied Science - Computer Information Systems
Maple Woods Community College
Kansas City, MO05-2004
High School Diploma -
Park Hill High School
Kansas City, Missouri05-1997
Skills
- Strong work ethic
- Multitasking proficiency
- Safety awareness
- Technical support experience
- Customer service
Timeline
Cabin Service Agent
Delta Global Services, DGS
07.2019 - 02.2020
Technology Specialist
North Kansas City School District
08.2001 - 06.2024
High School Diploma -
Park Hill High School
Associate of Applied Science - Computer Information Systems
Maple Woods Community College