Gage Melancon
NOC Technician
Lafayette,LA
Summary
Collaborative Network Analyst with exceptional SD/WAN and Wireless expertise. Experienced in developing policies and procedures covering network infrastructure design, build, testing, implementation, and support.
Overview
6
6
Certifications
6
6
years of post-secondary education
6
6
years of professional experience
Work History
NOC Technician
Global Data Systems
Lafayette, LA
04.2019 - Current
- Monitored operational and security procedures for numerous computers in network, related systems administration and maintenance protocols.
- Installed equipment for data communications networks including cabling, wireless routers and telephone systems.
- Built application platform foundation to support migration from client-server product lines to enterprise architectures and services.
- Installed patches and performed backups, system builds and image updates.
- Maintained thorough understanding of local area and wide area networking and components.
- Identified and immediately resolved issues with network devices, including firewalls, routers, and switches.
- Troubleshot hardware and software to determine and rectify network problems.
- Supported users both local and by phone with problem resolution and education.
- Traveled to remote office locations to install nodes and implement client software rollouts.
- Ran cabling and installed data drops for new node installations.
- Worked with outside vendors for fiber installations and service.
Residential Cable Technician
Cox Cable
Lafayette, LA
01.2015 - 04.2019
- Operated equipment, vehicles and tools with optimal safety procedures to prevent injuries.
- Tested cables using tools such as volt-OHM meters, spectrum analyzers and signal level meters.
- Provided training on use, troubleshooting and calibration of equipment.
- Performed troubleshooting of systems with techniques such as speed and ping tests.
- Completed new connects, reconnects, disconnects and service changes for residential and commercial customers.
- Responded to service requests during and after business hours.
- Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice, data, VoIP and CTI applications.
- Set up networks and computers for business and residential customers.
- Planned layouts and ran cable into buildings and through walls, attics and crawl spaces.
- Coordinated installation of new users and relocations of existing users.
- Read blueprints and schematics to correctly place equipment.
- Installed and configured new devices and system components.
- Maintained energy and enthusiasm in fast-paced environment.
Education
High School Diploma -
08.2010 - 06.2014
No Degree - Electrical Engineering
08.2014 - 12.2016
Skills
Network configuration
Network Troubleshooting
Networking Hardware Installation
Network Engineering
Equipment installation and maintenance
Wireless communication installations
High-speed internet installation
User support
Technical troubleshooting
Systems analyzation
Performance testing
Certification
Certified Meraki Networking Associate
Timeline
IS742 ed2 Instelsat One Flex Operations for VNOs
01-2021
Cradlepoint Certified Network Expert Theory
10-2020
Certified Meraki Networking Associate
03-2020
Cradlepoint Certified Network Associate
02-2020
Cradlepoint Certified Network Professional
02-2020
Cradlepoint Certified Sales Associate
02-2020
NOC Technician - Global Data Systems
04.2019 - Current
Residential Cable Technician - Cox Cable
01.2015 - 04.2019
University Of Louisiana At Lafayette - No Degree, Electrical Engineering
08.2014 - 12.2016
Apostolic Christian School - High School Diploma,
08.2010 - 06.2014