Gail Anderson
TARPON SPRINGS,FL
Summary
Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Experienced with over thirty years of experience in Customer Service. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
22
22
years of professional experience
Work History
Fraud Prevention Specialist
PSCU
Tarpon Springs, FL
08.2021 - 08.2022
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
- Analyzed large amounts of data to find patterns of fraud and anomalies.
- Contacted customers directly to notify of fraudulent activity and minimize impacts.
- Collaborated with team members to discuss fraud trends and brainstorm methods to combat this type of crime.
Collateral Review Specialist
Home Point Financial
Clearwater, FL
04.2020 - 08.2021
- Collected and analyzed documents for errors that needed either re signing or re recording for purchase of loans. Track all closing packages. Provided lenders corrections needed to purchase the loan.
Safety and Security Officer II
Baycare
Safety Harbor, FL
08.2018 - 02.2020
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Patrolled and monitored premises in company vehicle, on bicycle and by foot.
- Checked and verified photo identification prior to granting facility access.
Escrow Assistant II
First American Title
Clearwater, FL
06.2002 - 06.2017
- Obtained documents such as proof of insurance and HOA statements.
- Maintained open communication with lenders, brokers and borrowers.
- Scheduled signings and gathered required paperwork.
- Prepared estimated closing statements for buyer and seller.
- Set up escrow transactions, processed deposits and mailed out forms and preliminary title reports for review.
Title Processor II
Stewart Title
Tampa, FL
09.2014 - 05.2017
- Communicated with customers to resolve common title issues.
- Assisted with preparation and submission of affidavits, deeds and other records for land purchases.
Education
High School Diploma -
06.1981
Skills
- Corporate Policies and Procedures
- Credit Card Fraud
- Loss Mitigation
- Onsite Visits
Timeline
Fraud Prevention Specialist - PSCU
08.2021 - 08.2022
Collateral Review Specialist - Home Point Financial
04.2020 - 08.2021
Safety and Security Officer II - Baycare
08.2018 - 02.2020
Title Processor II - Stewart Title
09.2014 - 05.2017
Escrow Assistant II - First American Title
06.2002 - 06.2017
Countryside High School - High School Diploma,
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