Gail Blake
Maynard,MA
Summary
Experienced with coordinating administrative tasks and maintaining organized office environments. Utilizes strong organizational skills to enhance office efficiency and support team operations. Track record of effective communication and multitasking to meet diverse administrative needs.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Boundaries Therapy Center
07.2013 - Current
- Manage front office operations for a mental health office with psychiatrists, nurse practitioners, and therapists to meet patient’s needs daily
- Greet patients, and collect clinical data, online forms, insurance, and payments while maintaining the confidentiality of sensitive information
- Process and start the Intake process of new patients
- Receive incoming prescription refill requests to ensure orders are promptly processed to improve the patient process and minimize wait times
- Handle and direct calls and emails daily, operate as the first point of contact for patients, and leverage knowledge and experience to prioritize appointments
- Manage scheduling and coordination of appointments for psychiatrists
- Facilitate office operations, support psychiatrists and therapists daily and overcame the challenges caused by the Covid-19 pandemic to transition to a virtual appointment format
- Assist new hires on company procedures to ensure patients are provided with high-quality care and a customer-centric experience
- Provide exceptional customer service to clients, addressing inquiries and concerns promptly.
Sales Representative
Finest Touch Favors
11.2009 - 11.2011
- Provided high-quality service to customers, assessed needs, and sold all-occasion favor and gifts for the online company with clients in the unique event industry
- Leveraged problem-solving and conflict-resolution skills to resolve issues promptly and ensure client retention in a competitive industry
- Served as a company representative at local bridal shows and events monthly and capitalized on upselling opportunities to drive sales
Education
Diploma -
Gardner High School
Skills
- Customer Service
- Front Office Operations
- Strategic Planning
- Problem-Solving
- Office management
- Professional communication
- Scheduling and calendar management
- Dedicated team player
- Verbal communication
- Streamlining Workflow
- Efficiency
- Productivity
- Training
- Communication Skills
- Interpersonal Skills
- Analytical Skills
- Organizational Skills
- Time Management
- Multitasking
- Administrative support
Certification
- Classes in Business Administration, Mount Wachusett Community College, Gardner, MA
- Sales Training Seminars & Motivational Events
- Wedding/Event Planning Training, U.S. Career Institute
Timeline
Administrative Assistant
Boundaries Therapy Center
07.2013 - Current
Sales Representative
Finest Touch Favors
11.2009 - 11.2011
Diploma -
Gardner High School
Additional Experience
- W.S. Beauty Supply | Sales Representative
- R.G. Shakour | Sales Representative