Gail Broeckel

"Blue Royals Crew." Assist as needed at Walter E. Convention Center and CareFirst Arena. Provide information, direct attendees, problem solve and scan tickets. Provide customer service and make all patrons feel welcome. Everyone should leave a game, conference or meeting feeling like a VIP.

Develop and execute social media strategies across multiple platforms to enhance brand visibility. Create engaging content, organize and oversee events, interviews and book signings. Organize projects, assist as needed, while making client feel sparkly and happy.

Developed and executed brand strategies to enhance market positioning and drive consumer engagement. Planned and executed events. Managed social media, wrote articles to amplify brand. Represented company at trade shows. Tile rules the world. Everyone should have some.

Developed strategic media plans aligning with client objectives and target audiences. Planned and executed events. Created social media campaigns. Wrote press releases, articles and content. Problem solved for clients, managed projects, prepared budgets for events including trade shows, award ceremonies, seminars and music festivals. Wore 20 hats and made it seem effortless.

Resolved customer inquiries through effective communication and problem-solving techniques. Processed orders and managed account updates using CRM software to enhance customer satisfaction. Registered patients, coordinated patient care follow up and medical billing. Liaised with emergency room staff. Assisted with all units in radiology department. Provided high quality patient experience through delivery of excellent customer service. Engaging with patients was profoundly rewarding.

Guided patrons to their seats, ensuring smooth entry and exit flow during events. Collaborated with event staff to coordinate seating arrangements and manage ticketing process. Provided exceptional customer service, addressing inquiries and resolving issues promptly. The Arts make the world a better place.