Gail Chanpong
Port Ludlow,WA
Summary
Proven leader in multi-family Fire Recovery Care to support community resilience. Eight years of volunteer experience with the American Red Cross and 15 deployments for Disaster Response Operations,including Louisiana, Kentucky, Missouri, Washington, Guam, Maui, and Florida. Expert in enhancing recovery processes and building strong community partnerships, demonstrated through effective coordination and training. Skilled in emergency preparedness and recovery care, with a talent for fostering multi-disciplinary team collaboration and achieving significant community preparedness advancements.
Overview
8
8
years of professional experience
Work History
Recovery Coordinator
American Red Cross, Disaster Cycle Services
05.2018 - Current
- Coordinated referrals through effective use of Red Cross Directory (FindHelp.org), Continuum of Care, and network of Community Action Associations resources in RC Care.Identified potential barriers to successful recovery early on and proactively addressed them through targeted community partner referrals and alternative housing options.
- Developed strong relationships with community organizations to enhancing client access to partner services with referrals.
- Collaborated with community faith-based groups to build relationships to ensure client long-term recovery, including Associated Ministries, Peace Lutheran, Gospel Mission, Saint Vincent de Paul, and Catholic Community Services.
- Managed client household caseloads effectively for Red Cross NW Region South Puget Sound and Olympics (SPSO) nine county chapter, ensuring timely follow-ups and tracking client progress updates.
- Streamlined processes for efficient case management sharing step-by-step guideline for reducing administrative workload and allowing for more focused client recovery care.
- Contributed to crisis intervention with ICCT teams when needed, assisting clients with overcoming barriers to their recovery journey.
- Actively participated in ongoing professional development and cross training to stay current on best practices in recovery care in collaboration with DAT, DI, IDC, including DMH and ICCT cross training to strengthen Recovery Team integration across Group | Activity | Programs (GAPs).
Community Volunteer
American Red Cross, Disaster Cycle Services
07.2016 - Current
- Increased community awareness about emergency preparedness through Be Red Cross Ready live and virtual presentations for community groups, including Lions Club.
- Strengthened community groups ability to respond effectively to common injuries and emergencies by delivering Red Cross First Aid and CPR courses.
- Enhanced the effectiveness of preparedness by providing community-based Wilderness First Aid and First Aid for Severe Bleeding for community groups, including CERT, Block Captains, Girl Scouts of Western Washington.
- Supported underprivileged families access to essential services, such as food distribution, clothing drives, and shelter assistance following home fires and disasters.
- Empowered individuals displaced by disasters by offering community resources while serving as a trained Recovery Care Volunteer to prevent homelessness.
Education
P - Disaster Cycle Services Training
American Red Cross
Skills
- Confident experienced Recovery Care Supervisor, Mass Care - Shelter Resident Transition Supervisor, Community Partnership - Housing Navigator, and Coach, leading by example
- Flexible and resourceful team capacity builder coordinating, accomplishing goals and objectives on time
- Eight years volunteer experience with successful delivery of community preparedness / disaster risk reduction workshops and strong contributor to disaster operation response for Recovery, SRT, DRO Housing Liaison
- Master trainer, skilled with interfacing effectively with Federal, State, County, and City Governmental Institutions, not-for-profit NGOs, and training of community leaders and volunteers
- Effective in multi-cultural, multi-disciplinary environments at all technical and coaching levels for collaborative team building
Languages
Spanish
Limited Working
Timeline
Recovery Coordinator
American Red Cross, Disaster Cycle Services
05.2018 - Current
Community Volunteer
American Red Cross, Disaster Cycle Services
07.2016 - Current
P - Disaster Cycle Services Training
American Red Cross
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