Gail Code Coppolino

Pharmacy Technician

Walgreens

05.2004 - 12.2022

Assisted pharmacists with prescription preparation and medication dispensing processes.
Maintained accurate inventory levels, ensuring timely restocking of medications and supplies.
Processed insurance claims, verifying patient eligibility and coverage details.
Educated patients on proper medication usage and potential side effects.
Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
Counted and labeled prescriptions with correct item and quantity.
Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
Collected co-payments or full payments from customers.
Contributed to the reduction of prescription wait times by promptly addressing refill requests and insurance authorizations.