Summary
Overview
Work History
Education
Skills
Timeline
Generic

Gail Crystal

Grand Rapids,MI

Summary

Dynamic bartender and server with a proven track record at Bridge Street Bar, Bob's Sports Bar and Vitales Pizza excelling in customer service and responsible service. Known for strong multitasking abilities and maintaining a clean, organized environment. Focused on engaging customers effectively, enhancing their experience and driving repeat business through suggestive selling and teamwork.

Overview

14
14
years of professional experience

Work History

Bartender/Server

Bridge Street Bar
04.2025 - Current
  • Mixed cocktails and beverages according to standard recipes, ensuring quality and consistency.
  • Provided exceptional customer service, enhancing guest experiences and fostering repeat business.
  • Maintained cleanliness and organization of bar area, adhering to health and safety regulations.
  • Collaborated with team members to efficiently manage busy shifts during peak hours.
  • Handled cash transactions accurately, ensuring proper end-of-shift reconciliation processes.
  • Served high customer volumes during special events, nights, and weekends.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.

Bartender/Server/Cook

Bob's Sports Bar
02.2016 - 04.2025
  • Prepared and served beverages according to standard recipes and customer preferences.
  • Maintained cleanliness and organization of bar area to ensure efficient service.
  • Assisted in inventory management, restocking supplies as needed during shifts.
  • Engaged with customers to provide exceptional service and enhance their experience.
  • Operated cash register, processed transactions accurately, and handled payments efficiently.
  • Monitored alcohol consumption levels and ensured responsible service practices were followed.
  • Served high customer volumes during special events, nights, and weekends.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.

Bartender/Server

Vitales Pizza
08.2011 - 03.2016
  • Crafted cocktails and beverages based on customer preferences and seasonal trends.
  • Trained new staff on bar operations, customer service, and beverage preparation techniques.
  • Managed inventory levels, ensuring timely ordering of supplies to prevent shortages.
  • Developed and implemented creative drink specials that enhanced customer engagement.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Provided exceptional customer service by addressing inquiries and resolving issues promptly.

Education

General Studies

Rockford High School
Rockford, MI
05-2003

Skills

  • Strong multitasking
  • Customer service
  • Highly reliable
  • Team player attitude
  • Clear and effective communication
  • Outgoing personality
  • Cleanliness and hygiene
  • Responsible alcohol service
  • Alcohol awareness
  • Suggestive selling
  • Food service

Timeline

Bartender/Server

Bridge Street Bar
04.2025 - Current

Bartender/Server/Cook

Bob's Sports Bar
02.2016 - 04.2025

Bartender/Server

Vitales Pizza
08.2011 - 03.2016

General Studies

Rockford High School
Gail Crystal