Gail Dailey
Buda
Summary
Dedicated professional with a strong focus on customer service, employee training, and compliance management. Proven ability to resolve inquiries and enhance team performance to drive customer satisfaction.
Overview
41
41
years of professional experience
Work History
Assistant Store Manager
Lowes
Kyle
12.2024 - 03.2026
- Trained new employees on customer service standards and product knowledge to enhance customer interactions.
- Coordinated inventory management and replenishment processes to ensure product availability and reduce stock discrepancies.
- Resolved customer inquiries and complaints, contributing to improved satisfaction levels and loyalty.
- Ensured compliance with safety protocols and store policies consistently.
- Conducted regular audits of stock levels to prevent shortages or overages.
- Collaborated with department leads to optimize workflow efficiency across teams.
Department Supervisor
Lowes
Kyle
07.2022 - 12.2024
- Supervised daily operations, ensuring compliance with company policies to maintain operational integrity.
- Trained new employees on product knowledge and customer service standards, enhancing team capability to meet customer needs.
- Managed inventory levels and coordinated restocking of merchandise displays.
- Assisted customers with inquiries, providing excellent service and support.
- Monitored store cleanliness and organized sales floor, creating optimal shopping experience for customers.
- Implemented safety procedures to maintain a secure work environment for staff and customers.
- Educated employees about updated processes and procedures to enhance workflow.
Department Supervisor
Lowes
Austin
12.2009 - 09.2022
- Monitored store cleanliness and organized sales floor to enhance customer shopping experience.
- Ensured compliance with all safety regulations across the department.
- Mentored employees on managing complicated sales and resolving complex customer issues.
- Implemented strategies that streamlined operations and improved overall efficiency.
- Managed inventory levels of supplies required for daily operations.
- Assessed displays for proper stock, checked store organization, and kept aisles clear of obstacles.
- Collaborated with other departments to coordinate activities and resolve issues.
- Collaborated with sales associates to streamline daily operations.
Department Supervisor
Lowes
Bastrop
04.2022 - 07.2022
- Supervised daily operations and ensured compliance with company policies.
- Resolved customer complaints, enhancing satisfaction and loyalty.
- Addressed employee issues and conflicts, providing constructive feedback and coaching to improve team dynamics.
- Delegated tasks to employees, promoting skill development and accountability.
- Participated in weekly meetings with senior leadership teams to discuss progress.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
Department Supervisor
Lowes
Austin
12.2009 - 05.2022
- Ensured compliance with all safety regulations across the department.
- Ensured inventory accuracy through systematic stock counts and resolution of discrepancies.
- Trained employees on new processes or procedures.
- Delivered coaching and mentoring support to team members, fostering skill development and team cohesion.
- Contributed to weekly meetings with senior leadership teams, sharing updates on departmental progress and initiatives.
- Constructed large product displays in the store to enhance visual merchandising.
Customer Service Associate
Lowes
Austin
11.2007 - 12.2009
- Welcomed customers and assessed product needs to deliver tailored assistance.
- Assisted customers with product inquiries and selection in home improvement departments.
- Educated customers on product features and installation techniques for DIY projects.
- Resolved customer inquiries promptly to ensure satisfaction and foster loyalty.
- Maintained knowledge of current promotions and store policies to inform customers effectively.
- Maintained knowledge of current sales promotions and new product releases.
- Organized and stocked work area to create a welcoming environment for customers.
- Executed tasks to support team operations.
Handyman Helper
Chris Christopher
Austin
03.1994 - 02.2007
- Troubleshot plumbing, electrical, and carpentry issues, enhancing overall project efficiency.
- Supported handyman in installing fixtures, appliances, and cabinetry, ensuring quality workmanship and timely project completion.
- Installed fixtures such as shelves, cabinets, and doors in homes or businesses.
- Assisted with general repairs and maintenance tasks, contributing to property upkeep and tenant satisfaction.
- Operated power tools such as drills and saws safely while completing projects.
- Repaired damaged drywall or plasterboard surfaces prior to painting.
- Organized tools and materials for easy access during repair jobs.
- Followed safety protocols while using hand tools and power equipment.
- Ensured that all safety protocols were followed while working on jobsites.
- Utilized ladders safely while performing tasks at heights above ground level.
- Cleared debris and organized tools from work areas after job completion.
- Performed minor landscaping duties such as mowing lawns, trimming trees and shrubs, raking leaves.
Medical Administrator
United States Air Force
Misawa
06.1985 - 05.1987
- Reviewed medical records and prepared comprehensive reports to support clinical decisions.
- Ensured compliance with healthcare regulations and protocols to maintain quality of care.
- Managed front desk operations, greeting visitors and coordinating mail flow to enhance patient experience.
Education
High School Diploma -
Lejeune High
Camp Lejeune, NC07-1983
Skills
- Inventory management
- Visual merchandising
- Customer service
- Employee training
- Compliance management
- Team building
Timeline
Assistant Store Manager
Lowes
12.2024 - 03.2026
Department Supervisor
Lowes
07.2022 - 12.2024
Department Supervisor
Lowes
04.2022 - 07.2022
Department Supervisor
Lowes
12.2009 - 09.2022
Department Supervisor
Lowes
12.2009 - 05.2022
Customer Service Associate
Lowes
11.2007 - 12.2009
Handyman Helper
Chris Christopher
03.1994 - 02.2007
Medical Administrator
United States Air Force
06.1985 - 05.1987
High School Diploma -
Lejeune High