Gail Denson
Certified Pharmacy Technician
East Dublin,GA
Summary
Customer-oriented Certified Pharmacy Technician bringing 20 plus years of experience and strong background in Retail, Hospital, Long-Term, Inpatient and Outpatient pharmacy. Expert in accurately filling prescription orders, maintaining confidential records and supporting quality improvement and pharmacy procedure changes.
Overview
20
20
years of professional experience
6
6
years of post-secondary education
4
4
Certifications
Work History
Certified Pharmacy Technician
Carl Vinson VA Medical Center
Dublin, GA
07.2018 - Current
- Stocked, labeled and inventoried medication to keep accurate records.
- Assisted in preparation, distribution, and storage of pharmaceuticals.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Maintained drug inventory levels by ordering necessary medications and supplies.
- Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
- Restocked automated medication dispensing equipment.
- Counted, measured, and compounded medications following standard procedures.
- Prepared intravenous solutions, admixtures, respiratory drugs and other solutions using aseptic techniques.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Counted and labeled prescriptions with correct item and quantity.
- Processed incoming drug orders by checking deliveries against paperwork and updating computer system.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
- Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
Customer Service Representative
DLH Solutions Inc, Meds By Mail
Dublin, GA
09.2017 - 07.2018
- Performed call center duties according to MbM policies and procedures and all applicable federal and state laws.
- Assisted customers by answering questions, responding to inquiries and handling telephone refill requests.
- Maintained accurate and current customer account data with manual processing using CPRS.
- Effective liaison between customers and pharmacists.
- Accurately identified and requested pertinent missing information and corresponded with providers and customers for clarification.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Maintained 100% customer service satisfaction ratings through quality control.
- Delivered excellent customer service, resulting in consistent 100% customer satisfaction rating.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Entered orders into VISTA computer database system.
Certified Pharmacy Technician
Gayco Healthcare
Dublin, GA
02.2002 - 09.2017
- Processed medical records requests from outside providers according to facility, state and federal law.
- Uploaded physician progress notes, history and physicals into electronic medical records.
- Gathered patient information by collecting demographic information from variety of sources.
- Maintained patient records in compliance with security regulations.
- Maintained patient confidence by keeping patient records information confidential.
- Handled high-volume data entry of demographics, disease etiology and extent and associated procedures or treatments.
- Identified new methods to optimize medical records management.
- Input data into computer programs and filing systems.
- Maintained accuracy, completeness and security for medical records and health information.
- Maintained database for storage and retrieval of medical records.
- Reviewed medical records for completeness and filed records in alphabetic and numeric order.
- Used correct diagnosis-related groups based on patient encounter details.
- Reviewed charts and flagged incomplete or inaccurate information.
- Delivered charts to assigned areas of hospital by following established routing procedures.
- Supported smooth admission and discharge processes by handling associated documents.
- Followed exact procedures for handling transfers and other releases of medical records.
- Compiled electronic patient records covering conditions, treatments and diagnoses.
- Processed patient admission and discharge documentation.
- Communicated effectively with staff, patients and insurance companies by email and telephone.
- Created new physical and computer-based files.
Education
High School Diploma -
East Laurens High School
East Dublin, GA 08.1984 - 06.1989
Associate of Science - Pharmacy Technology
Heart of Georgia Technical School
Dublin,GA 06.1994 - 09.1995
Skills
CPRS knowledge
Confidentiality and HIPAA
Medication dispensing
Answering customer questions
Secure storage of medications
Medication Therapy Management
Manual and automated medication dispensing
Updating medication histories
Intravenous admixture preparation
Certification
PTCB Medication History Certificate
Timeline
Certified Pharmacy Technician
Carl Vinson VA Medical Center
07.2018 - Current
Customer Service Representative
DLH Solutions Inc, Meds By Mail
09.2017 - 07.2018
Certified Pharmacy Technician
Gayco Healthcare
02.2002 - 09.2017
Associate of Science - Pharmacy Technology
Heart of Georgia Technical School
06.1994 - 09.1995
High School Diploma -
East Laurens High School
08.1984 - 06.1989