Gail Denson
Certified Pharmacy Technician
East Dublin,GA
Summary
Customer-oriented Certified Pharmacy Technician bringing 20 plus years of experience and strong background in Retail, Hospital, Long-Term, Inpatient and Outpatient pharmacy. Expert in accurately filling prescription orders, maintaining confidential records and supporting quality improvement and pharmacy procedure changes.
Overview
20
20
years of professional experience
6
6
years of post-secondary education
4
4
Certifications
Work History
Certified Pharmacy Technician
Carl Vinson VA Medical Center
Dublin, GA
07.2018 - Current
- Stocked, labeled and inventoried medication to keep accurate records.
- Assisted in preparation, distribution, and storage of pharmaceuticals.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Maintained drug inventory levels by ordering necessary medications and supplies.
- Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
- Restocked automated medication dispensing equipment.
- Counted, measured, and compounded medications following standard procedures.
- Prepared intravenous solutions, admixtures, respiratory drugs and other solutions using aseptic techniques.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Counted and labeled prescriptions with correct item and quantity.
- Processed incoming drug orders by checking deliveries against paperwork and updating computer system.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
- Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
Customer Service Representative
DLH Solutions Inc, Meds By Mail
Dublin, GA
09.2017 - 07.2018
- Performed call center duties according to MbM policies and procedures and all applicable federal and state laws.
- Assisted customers by answering questions, responding to inquiries and handling telephone refill requests.
- Maintained accurate and current customer account data with manual processing using CPRS.
- Effective liaison between customers and pharmacists.
- Accurately identified and requested pertinent missing information and corresponded with providers and customers for clarification.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Maintained 100% customer service satisfaction ratings through quality control.
- Delivered excellent customer service, resulting in consistent 100% customer satisfaction rating.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Entered orders into VISTA computer database system.
Certified Pharmacy Technician
Gayco Healthcare
Dublin, GA
02.2002 - 09.2017
- Processed medical records requests from outside providers according to facility, state and federal law.
- Uploaded physician progress notes, history and physicals into electronic medical records.
- Gathered patient information by collecting demographic information from variety of sources.
- Maintained patient records in compliance with security regulations.
- Maintained patient confidence by keeping patient records information confidential.
- Handled high-volume data entry of demographics, disease etiology and extent and associated procedures or treatments.
- Identified new methods to optimize medical records management.
- Input data into computer programs and filing systems.
- Maintained accuracy, completeness and security for medical records and health information.
- Maintained database for storage and retrieval of medical records.
- Reviewed medical records for completeness and filed records in alphabetic and numeric order.
- Used correct diagnosis-related groups based on patient encounter details.
- Reviewed charts and flagged incomplete or inaccurate information.
- Delivered charts to assigned areas of hospital by following established routing procedures.
- Supported smooth admission and discharge processes by handling associated documents.
- Followed exact procedures for handling transfers and other releases of medical records.
- Compiled electronic patient records covering conditions, treatments and diagnoses.
- Processed patient admission and discharge documentation.
- Communicated effectively with staff, patients and insurance companies by email and telephone.
- Created new physical and computer-based files.
Education
High School Diploma -
East Laurens High School
East Dublin, GA 08.1984 - 06.1989
Associate of Science - Pharmacy Technology
Heart of Georgia Technical School
Dublin,GA 06.1994 - 09.1995
Skills
CPRS knowledge
Certification
PTCB Medication History Certificate
Timeline
Certified Pharmacy Technician
Carl Vinson VA Medical Center
07.2018 - Current
Customer Service Representative
DLH Solutions Inc, Meds By Mail
09.2017 - 07.2018
Certified Pharmacy Technician
Gayco Healthcare
02.2002 - 09.2017
Associate of Science - Pharmacy Technology
Heart of Georgia Technical School
06.1994 - 09.1995
High School Diploma -
East Laurens High School
08.1984 - 06.1989
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