Summary
Overview
Work History
Education
Skills
Timeline
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Gail Elmore

Huntersville,NC

Summary

Dedicated healthcare professional with a strong focus on patient care, complemented by extensive administrative and customer service skills. Expert in facilitating seamless healthcare operations through effective communication, referral coordination, and adherence to policies. Proficient in identifying balanced solutions and resolving conflicts efficiently.

Overview

12
12
years of professional experience

Work History

Patient Care Coordinator/ Superuser

Novant Health
06.2023 - Current

Patient Care Technician

Davita Dialysis
03.2021 - 10.2023
  • Responsible for the registration of all patients through EPIC EMR
  • Scheduling all patients through Genesys cloud phone system
  • Verifying benefits and eligibility through insurance carrier
  • Collecting all copayments due at time of service
  • Confirming patients understanding of after visit report
  • Maintain a clean and safe environment in the front office setting
  • Delivered excellent patient experiences and direct care
  • Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures
  • Kept healthcare team informed with regular updates to patient charts, including vitals, treatments, and responses
  • Coordinate and schedule routine chemotherapy treatments for patients from nursing homes and hospitals
  • Documented patient information and care activities in electronic health record
  • Provided excellent customer service in high call volume
  • Effectively resolved scheduling conflicts during on call
  • Processed new patient demographics in EPIC EMR
  • Verifying benefits and eligibility through insurance carrier
  • Distributed provider incoming correspondence, sorted according to
  • Received and processed incoming referrals
  • Contacted insurance for authorization initialization
  • Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures
  • Greeted and assisted patients with check-in procedures

Patient Care Coordinator

Urology Specialists of the Carolinas
10.2022 - 06.2023

Office Administration

Five Oaks Manor
09.2020 - 03.2021
  • Administering IV, oral medications and effectively placed catheters under the supervision of Registered Nurse
  • Created patient daily activity planner for each patient according to provider recommendation
  • Responsible for maintaining the daily hygiene of patients through bathing, dental care, and dressing
  • Helped home-bound individuals maintain personal dignity by assisting with personal hygiene and care needs
  • Enhanced wellbeing of individual clients with personalized support for social, mental, and physical needs
  • Minimized safety hazards by arranging living spaces with patients' needs in mind
  • Escorted patients to doctor appointments
  • Explained upcoming treatment preparation, instructions, and other facts to patients
  • Maintained confidentiality of patient data and condition to safeguard health information
  • Worked with patients to schedule tests and procedures
  • Acted as main point of contact for patients, doctors, and hospital staff by closely reviewing medical charts and maintaining high levels of communication
  • Helped address client complaints through timely corrective actions and appropriate referrals
  • Answered incoming calls, scheduled appointments and filed medical records

Home Health Care Aide

Best Choice
06.2015 - 08.2020

Patient Coordinator

Royal Home Health
08.2012 - 08.2015

Education

Associate of Arts - Health Administration

Central Piedmont Community College
Charlotte, NC
08.2024

Phlebotomy -

Veintastic Phlebotomy School
Charlotte, NC
09.2022

Cardiopulmonary resuscitation -

Southern College Health Science
Kannapolis, NC
09.2020

Home Health -

Best Choice Home Health Care, Inc
Brooklyn, NC
05.2015

Diploma -

Walk In Love Christan Academy
Brooklyn
01.2014

Skills

  • Appointment Scheduling
  • Insurance Practices
  • Medical Data Collection
  • New Hire Training
  • Problem Solving
  • Adapted to Change

Timeline

Patient Care Coordinator/ Superuser

Novant Health
06.2023 - Current

Patient Care Coordinator

Urology Specialists of the Carolinas
10.2022 - 06.2023

Patient Care Technician

Davita Dialysis
03.2021 - 10.2023

Office Administration

Five Oaks Manor
09.2020 - 03.2021

Home Health Care Aide

Best Choice
06.2015 - 08.2020

Patient Coordinator

Royal Home Health
08.2012 - 08.2015

Associate of Arts - Health Administration

Central Piedmont Community College

Phlebotomy -

Veintastic Phlebotomy School

Cardiopulmonary resuscitation -

Southern College Health Science

Home Health -

Best Choice Home Health Care, Inc

Diploma -

Walk In Love Christan Academy

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