Summary
Overview
Work History
Education
Skills
Timeline
Generic
Gail English

Gail English

patient care assistant
Springfield,MA

Summary

Professional personal care assistant with strong track record in client care and support. Known for delivering high-quality care and adapting to individual client needs. Focused on collaborative teamwork and achieving positive outcomes, consistently dependable, and flexible in dynamic environments. Proficient in personal hygiene assistance and mobility support, with caring and empathetic approach.

Overview

27
27
years of professional experience

Work History

PCA

Brendalee Worthy
01.2023 - Current
  • Assisted patients with daily living activities, promoting independence and wellbeing.
  • Ensured proper hygiene practices were followed by assisting with bathing, grooming tasks.
  • Improved patient comfort by providing compassionate and attentive care.
  • Maintained a clean and safe environment for patients, reducing the risk of infections and accidents.
  • Answered patient assistance calls, assessed needs, and offered qualified support.
  • Enhanced patient mobility by assisting with transfers, ambulation, and range of motion exercises.

Patient Care Technician

Safe Harbor Home Care
02.2023 - 08.2024
  • Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
  • Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Maintained clean and safe environment to promote patient safety and comfort.
  • Contributed to a positive patient experience by keeping rooms clean, organized, and well-stocked with supplies.
  • Fostered strong relationships with colleagues, contributing to a collaborative work environment that prioritized teamwork among staff members.
  • Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.

PCA

Gary Larieviere
12.2014 - 11.2023
  • Assisted patients with daily living activities, promoting independence and wellbeing.
  • Ensured proper hygiene practices were followed by assisting with bathing, grooming tasks.
  • Improved patient comfort by providing compassionate and attentive care.
  • Maintained a clean and safe environment for patients, reducing the risk of infections and accidents.
  • Answered patient assistance calls, assessed needs, and offered qualified support.
  • Developed strong relationships with patients'' families to provide updates on progress and address concerns collaboratively.
  • Provided emotional support to patients and families during difficult times, fostering trust and rapport.
  • Facilitated meal planning, preparation, feeding assistance as needed while adhering to specific dietary restrictions or requirements.
  • Prevented bedsores through regular repositioning and skin assessments of at-risk patients.
  • Administered medications as prescribed, preventing adverse reactions or complications.
  • Coordinated transportation services for medical appointments or other necessary outings for patients who required assistance outside of the home setting.
  • Maintained clean and safe environment to promote patient safety and comfort.
  • Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.

Family Support Specialist

South Bay Mental Health
04.2016 - 09.2020
  • Enhanced family well-being by providing comprehensive support services and resources.
  • Assisted families in navigating complex social service systems to access needed supports and benefits.
  • Conducted regular home visits to assess family progress and adjust support plans as needed.
  • Maintained detailed case notes documenting client interactions, interventions provided, progress made, and any barriers encountered during service delivery.
  • Improved family dynamics by offering guidance on parenting strategies, communication techniques, and conflict resolution skills.
  • Strengthened families'' social networks through referrals to community programs that encourage peer support or mentorship.
  • Liaised with relevant agencies such as schools or medical providers for seamless coordination of care.
  • Established trusting relationships with clients, fostering a supportive environment conducive to growth and change.
  • Collaborated with multidisciplinary teams to ensure coordinated care and services for families in need.
  • Provided crisis intervention services when necessary to protect children from harm or neglect.
  • Ensured compliance with all relevant policies, procedures, and regulations governing family support services by maintaining accurate documentation and staying informed of any changes in legislation.

Program Manager

Sunshine Village
07.1998 - 08.2014
  • Managed and supervised administrative and daily program operations, complying with policies and regulations.
  • Established strong relationships with key stakeholders, ensuring support for program initiatives.
  • Developed strategic plans, setting clear objectives and achievable milestones for the team.
  • Managed cross-functional teams for successful project completion within deadlines and budgets.
  • Conducted comprehensive program evaluations, identifying areas for improvement and recommending actionable solutions.
  • Managed multiple strategic projects with numerous sub-projects or workstreams.
  • Identified program obstacles and communicated possible impacts to team.
  • Coached team members on professional development opportunities, contributing to improved overall performance.
  • Ensured regulatory compliance by closely monitoring adherence to industry standards and guidelines throughout the program lifecycle.
  • Addressed and resolved technical, financial, and operational concerns by working with team members and directors.

Education

Bachelor of Science - Criminal Justice

University At Massachusetts
Amherst, MA
06-2015

Skills

  • Personal hygiene assistance
  • Behavioral management
  • Emotional support
  • Dementia care
  • Compassionate care
  • HIPAA compliance
  • Meal preparation
  • Transfer techniques
  • Daily living assistance
  • Safety awareness
  • Medication reminders
  • Patient documentation
  • Catheter care

Timeline

Patient Care Technician

Safe Harbor Home Care
02.2023 - 08.2024

PCA

Brendalee Worthy
01.2023 - Current

Family Support Specialist

South Bay Mental Health
04.2016 - 09.2020

PCA

Gary Larieviere
12.2014 - 11.2023

Program Manager

Sunshine Village
07.1998 - 08.2014

Bachelor of Science - Criminal Justice

University At Massachusetts

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Gail Englishpatient care assistant