Gail Escudero
Manteo,NC
Summary
Adept at maintaining high standards of service under pressure, I enhanced customer satisfaction at Liam and Erven through exceptional food presentation and effective problem-solving. Mastering both cleanliness and guest engagement, my contributions led to notable positive feedback and repeat business, showcasing my ability to blend hard and soft skills seamlessly.
Developed strong communication and multitasking skills in high-energy dining environment, looking to transition into new field. Skilled in delivering exceptional customer service and managing multiple tasks simultaneously under pressure. Ready to bring positive attitude and commitment to excellence to new opportunity.
Overview
3
3
years of professional experience
Work History
Waitress Trainee
Liam
06.2024 - Current
- Handled high-pressure situations calmly during peak hours while maintaining exceptional service standards.
- Developed strong multitasking skills by simultaneously managing multiple tables and attending to various guest needs.
- Ensured accurate order-taking and timely delivery of meals to guests, resulting in positive feedback and repeat business.
- Enhanced customer satisfaction by providing attentive and friendly service during busy shifts.
- Maintained a clean and comfortable dining environment for patrons, ensuring an enjoyable experience.
- Served food and beverages promptly with focused attention to customer needs.
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Answered customers' questions, recommended items, and recorded order information.
- Inspected dishes and utensils for cleanliness.
Salad Maker
Erven
06.2022 - 06.2023
- Improved customer satisfaction by consistently providing fresh and high-quality salads.
- Assured consistency across all salad offerings by following established recipes and closely monitoring the outcome.
- Enhanced salad presentation with attention to detail and creative arrangements.
- Demonstrated excellent multitasking abilities by preparing multiple orders simultaneously without sacrificing quality or accuracy.
- Mastered various knife skills, chopping and slicing ingredients quickly without compromising quality.
- Adapted quickly to changing menu items or customer preferences, adjusting recipes as needed for maximum satisfaction.
Education
Bachelors - Early Childhood Education And Care
06-2028
High School Diploma -
06-2024
Skills
- Cleanliness
- Table setting
- Order taking
- Handling complaints
- Cash handling
- Food presentation
- Wine pairing
- Customer service
- Problem-solving
- Time management
- Plate carrying techniques
- Professional appearance
- Guest engagement
- Food delivery
- Banquet coordination
- Wine service
- Menu item recommendation
Languages
Spanish
Native or Bilingual
Italian
Elementary
Timeline
Waitress Trainee - Liam
06.2024 - Current
Salad Maker - Erven
06.2022 - 06.2023
College of The Albemarle - Bachelors , Early Childhood Education And Care
Manteo High School - High School Diploma,
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