Gail Greenlee
Summary
Devoted professional proactively and quickly identifies best course of action for given scenarios. Confident handling tasks independently and in teams with highly organized approach to work. Strong advocate for those in need and committed to providing best possible service.
Overview
21
21
years of professional experience
Work History
Senior Support Services Specialist
COMMERCE BANK
09.2021 - Current
- Responsible for assisting over 350 branches in the core banking footprint.
- Responsible for providing internal customer support trouble shooting, and resolving escalated issues
- As a Senior Support Services Specialist, it is essential to lead and serve as a role model for other enforcing the company's policies and regulations.
- Reduced response times by developing a comprehensive knowledge base for frequently asked questions.
Product Information Specialist
Commerce Bank
06.2018 - 09.2021
- Providing customers and non-customers financial needs applying for different loans auto, home equity and personal loans etc
- Developed strong client relationships through consistent communication and attentive service.
- Increased sales revenue with targeted marketing campaigns and strategic product positioning.
Customer Service Representative III
Commerce Bank
06.2017 - 06.2018
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Personal Banker II
Commerce Bank
05.2016 - 06.2017
- Improved customer satisfaction by providing personalized banking solutions and exceptional service.
- Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.
- Enhanced client retention with proactive follow-ups and timely resolution of account issues.
- Streamlined daily operations, ensuring accurate transaction processing and efficient customer service delivery.
Teacher
Higher Ground Academic Academy
08.2013 - 05.2016
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment with Abeka Christian curriculum daily.
- Increased student literacy rates by implementing targeted reading strategies in individualized instruction plans.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Collaborated with other teachers to plan interdisciplinary units that connected subjects and promoted deeper understanding among students.
Assistant Branch Manager
Reliance Bank
06.2004 - 08.2013
- Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
- Streamlined branch operations for increased efficiency through implementation of new processes and procedures.
- Supported the Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication amongst team members.
- Developed strong relationships with key clients, contributing to significant growth in business revenue.
Assistant Branch Manager
National City Bank (formerly Allegiant Bank)
02.2003 - 05.2004
- Supervising staff and all daily operations, making sure all customers service needs are being meet, conducting sales meetings, employee performance reviews, scheduling, controlling workflow throughout the branch.
Education
No Degree - Banking Professional Certification
America Institute of Banking
St Louis, MO05.2002
High School Diploma -
Charles Sumner High School
St Louis, MO06.1989
Skills
- Stress Tolerance
- Escalation management
- Service Level Agreements
- User Acceptance Testing
Timeline
Senior Support Services Specialist
COMMERCE BANK
09.2021 - Current
Product Information Specialist
Commerce Bank
06.2018 - 09.2021
Customer Service Representative III
Commerce Bank
06.2017 - 06.2018
Personal Banker II
Commerce Bank
05.2016 - 06.2017
Teacher
Higher Ground Academic Academy
08.2013 - 05.2016
Assistant Branch Manager
Reliance Bank
06.2004 - 08.2013
Assistant Branch Manager
National City Bank (formerly Allegiant Bank)
02.2003 - 05.2004
No Degree - Banking Professional Certification
America Institute of Banking
High School Diploma -
Charles Sumner High School
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