Summary
Overview
Work History
Education
Skills
Timeline
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Gail Johnson

Lyman,SC

Summary

Tactful Loan Adjustment Specialist with exemplary skills in customer service, time management and service coordination. Bringing over 40 years of related experience.

Overview

18
18
years of professional experience

Work History

Loan Adjustment Specialist

BB&T/Truist Bank
01.2010 - 06.2022
  • Specialized in Servicing Loan Partial Releases, Modifications, Easements, Boundary Line Adjustments, Eminent Domains, Subordinations, and Collateral Evaluations to correct and update secured collateral.
  • Followed up with customers on missing/incomplete documentation required.
  • Understood requirements for investor guidelines, gathered documentation to process requests, worked with attorneys, title companies, DOT to insure timely completion of requests.
  • Responded to inquiries by answering questions, providing information and directing customers to appropriate resources.
  • Performed administrative duties as required.

Waitress

IHOP
10.2004 - 07.2009
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Used cash registers and credit card machines to cash out customers.
  • Greeted new customers, discussed specials, and took drink orders.

Education

High School Diploma -

Mainland Regional High School
Linwood, NJ
06.1974

Skills

  • Account Updating
  • Product Knowledge
  • Paperwork Processing
  • Data Collection
  • Data Entry
  • Administrative Support
  • Coordination
  • Active Listening
  • Product Sales
  • Clerical Support
  • Problem-Solving Abilities
  • Professional Telephone Demeanor
  • Client Relations
  • Research
  • Call Center Operations
  • Customer Service

Timeline

Loan Adjustment Specialist

BB&T/Truist Bank
01.2010 - 06.2022

Waitress

IHOP
10.2004 - 07.2009

High School Diploma -

Mainland Regional High School

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Gail Johnson