LAURIE D. LINTON
Warsaw,IN
Overview
39
39
years of professional experience
Work History
Commercial Loan Servicing Specialist
Lake City Bank
Warsaw, Indiana
07.2011 - 07.2024
- Process disbursement for all commercial loans, maintain GL's and pay invoices for vendors, resolve customer/branch personnel issues, process loan maintenance, month end fee reports and follow up, pay SBA/AgriAccess payments
Mortgage Loan Servicing and Investor Clerk
Lake City Bank
Warsaw, Indiana
01.2013 - 08.2015
- Processes all payoffs, loan delivery, reports, balancing, and remittance for Freddie Mac and FHLBI within required deadlines and works with mortgage dept to ensure accuracy
- Prepare reports and balance mortgage GL accounts monthly
- Prepare mortgage investor reports and remittances for Elkhart Co Housing Pool
- Back up others as needed
Retail Loan Operations Processor
Lake City Bank
Warsaw, Indiana
07.2011 - 01.2013
- Process all loan maintenance requests
- Field calls from branch personnel and customers, answering questions and solving problems
- Input new loans into IBS
- Checking other employees work for accuracy
- Maintain titles-including tracking deficient titles and working to resolve deficiency
- Backup others as needed
Lead Teller
Key Bank
Warsaw, Indiana
07.2009 - 07.2011
- Primary contact for problems and complex client service needs
- Supports sales goals through identification of prospects and referrals to sales force, as well as backup to open new accounts
- Ensures compliance with operational, security, and audit procedures
- Responsible for branch operations, teller staffing and scheduling
- Performs teller duties
Records Management Coordinator
Zimmer, Inc.
Warsaw, Indiana
12.2003 - 10.2007
- Customer contact for access to archived records/blueprints, data entry and maintenance, researching archived blueprints, maintaining records of blueprints, lot control, shred and archives for Warsaw, filing cards and reports, scanning process validation binders
Human Resources Coordinator
Zimmer, Inc.
Warsaw, Indiana
04.2002 - 12.2003
- Extensive customer contact with internal employees, vendors and distributor network, answering questions and resolving problems
- Provide clerical support for management personnel
- Coordinate staffing process, maintain files and database, prepare reports and communications, schedule meetings and travel
Relationship Manager
Key Bank
Warsaw, Indiana
07.1999 - 03.2002
- Manage all branch sales, including commercial and consumer loans, new accounts
- Prospect and develop new business, including outside calling
- Interview and counsel potential clients to match needs with appropriate products/services
- Lead, train and motivate branch personnel regarding proactive sales techniques using a team approach
- Collections for commercial accounts
- Resolve customer service problems
- Backup all other personnel as needed
Sales Associate
Key Bank
Warsaw, Indiana
01.1996 - 06.1999
- Interview clients for sales opportunities including: consumer loans and all new accounts
- Resolve customer service problems and backup all other personnel as needed
Head Teller
Key Bank
Warsaw, Indiana
10.1985 - 12.1995
- Supervised and coached branch tellers including: performance reviews, employee relations, development, counseling, motivation and other staff issues
- Recruited and trained new teller staff in my home branch as well as other branches
- Performed customer service duties, opened new accounts and assisted branch manager
Skills
- Strong analytical skills
- Financial analysis
- Account updating
- Complaint resolution
- Data entry
- Service upselling
- Microsoft Office Suite
- Customer relationship management (CRM)
- Complaint handling
- Order fulfillment
- Conflict resolution
- Account management
Timeline
Mortgage Loan Servicing and Investor Clerk
Lake City Bank
01.2013 - 08.2015
Commercial Loan Servicing Specialist
Lake City Bank
07.2011 - 07.2024
Retail Loan Operations Processor
Lake City Bank
07.2011 - 01.2013
Lead Teller
Key Bank
07.2009 - 07.2011
Records Management Coordinator
Zimmer, Inc.
12.2003 - 10.2007
Human Resources Coordinator
Zimmer, Inc.
04.2002 - 12.2003
Relationship Manager
Key Bank
07.1999 - 03.2002
Sales Associate
Key Bank
01.1996 - 06.1999
Head Teller
Key Bank
10.1985 - 12.1995
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