Shamila Rani
Overview
14
14
years of professional experience
Work History
Commercial Loan Servicing Specialist
Flagstar Bank
Hicksville, NY
01.2022 - Current
- Worked closely with collections department on delinquent accounts, coordinating efforts for maximum recovery results.
- Maintained detailed records of borrower interactions for audit purposes, ensuring full regulatory compliance at all times.
HR Assistant
Lowe’s
Medford, NY
02.2019 - 05.2022
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
- Developed and maintained HR policies and procedures.
Customer Experience Manager
Michael’s
Patchogue, NY
05.2015 - 01.2019
- Managed escalated customer issues promptly, ensuring timely resolutions and maintaining positive relationships.
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
- Conducted regular performance reviews with team members, fostering professional growth and development.
Sales Associate
Baths and body works
06.2011 - 04.2015
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
Education
Patchogue Medford High School
Medford Skills
- Strong analytical skills
- Cross-functional collaboration
- Customer acquisition
- HR services
Timeline
Commercial Loan Servicing Specialist
Flagstar Bank
01.2022 - Current
HR Assistant
Lowe’s
02.2019 - 05.2022
Customer Experience Manager
Michael’s
05.2015 - 01.2019
Sales Associate
Baths and body works
06.2011 - 04.2015
Patchogue Medford High School