Sashae Deer
Windsor,CT
Summary
Results-driven professional with over seven years of experience in management, supervision, and operations. Proven ability to coordinate cross-functional teams to achieve company goals and milestones, leveraging strong organizational and analytical skills to enhance efficiency and support organizational success. Ambitious expertise in project management, compliance, and virtual team collaboration, consistently optimizing workflows and reducing timelines. Demonstrated excellence in tracking performance metrics to drive continuous improvement and achieve strategic objectives.
Overview
8
8
years of professional experience
Work History
Commercial Loan Servicing Specialist
Berkshire Bank
09.2025 - 10.2025
- Undertakes a diverse array of critical tasks related to the servicing of commercial loans, strictly adhering to established policies, procedures, and regulatory guidelines. This commitment ensures the highest standards of quality and integrity within the Bank’s commercial loan portfolios.
Small Business Compliance Specialist
Berkshire Bank
08.2024 - 09.2025
- Review approved loans to ensure they are following federal laws all while completing archer testing for bank policy each quarter.
Branch Operations Representative
Berkshire Bank
09.2022 - 08.2024
- Operations specialist who assists retail and back-office staff with day-to-day needs to perform tasks efficiently. Engage in auditing and record retention of review of all branches of audit in the network.
Branch Supervisor
Berkshire Bank
08.2020 - 09.2022
- Supervise a team of 7 to ensure all branch work is done, customers satisfied with banker's service. Prepare audits for corporate reviewers, order cash, balance branch, and train staff.
Client Delivery Analyst
Akron Pharma
Remote-CT
02.2018 - 08.2020
- Supervised client team members' daily activities, focusing on performance accountability and seamless collaboration with project management services.
- Designed and implemented succession and individual development plans to strengthen project management team effectiveness and readiness.
- Achieved timely project milestones through effective client communication. Optimized budget and risk management practices to enhance project outcomes. Delivered accurate documentation within systems to support operational efficiency.
- Managed project timelines and monitored progress to guarantee fulfillment of strategic management goals.
- Achieved client satisfaction by clarifying decision impacts and aligning solutions with their needs. Enhanced service delivery through deep understanding of client success definitions. Drove positive outcomes by prioritizing client objectives in all interactions.
- Cultivated and directed a culture of continuous improvement, quality, and productivity across operations.
- Documented and analyzed client escalation issues to ensure timely and effective resolutions.
Education
Associate of Science - Business Admin With Minor in Project Management
SNHU
Manchester, NH05.2025
Skills
- Project Planning and Scheduling
- Data Entry
- Billing Assessment
- Team Player
- Risk Management
- Contact Center environment
- Multitasking
- Quality Assurance and Control
- Communication and Collaboration
- Experience in team building
- Advanced customer service skills
- Over 5 years of leadership experience
- Strong planning, organizational, and problem-solving ability
- Demonstrated experience in team building, influencing, and conflict resolution
- People leadership experience
Timeline
Commercial Loan Servicing Specialist
Berkshire Bank
09.2025 - 10.2025
Small Business Compliance Specialist
Berkshire Bank
08.2024 - 09.2025
Branch Operations Representative
Berkshire Bank
09.2022 - 08.2024
Branch Supervisor
Berkshire Bank
08.2020 - 09.2022
Client Delivery Analyst
Akron Pharma
02.2018 - 08.2020
Associate of Science - Business Admin With Minor in Project Management
SNHU