Tina Chim
San Francisco,CA
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to multiple task effectively in a face-paced environment. Self-motivated with problem-solving and organizational skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
12
12
years of professional experience
Work History
Commercial Loan Servicing Specialist
JP Morgan Chase
12.2020 - Current
- Improved loan processing efficiency by streamlining documentation and workflow procedures.
- Managed high-volume payment processing tasks, consistently meeting deadlines without compromising accuracy or quality.
- Presented audit findings to after reviewing results and paperwork.
- Participated in continuous improvement initiatives aimed at enhancing operational efficiency within the Loan Servicing department.
- Collaborated with cross-functional teams to ensure seamless loan origination and closing processes.
Residential Closing Administrator
First Republic Bank
09.2017 - 12.2020
- Streamlined the closing process for faster turnaround times with diligent organization and prioritization of tasks.
- Perform audits with a vast understanding of company regulations and laws while establishing compliance standards.
- Collaborated with internal and external business partners to obtain proper documentation for processing.
Member Support Representative
Lending Club
09.2015 - 12.2016
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Investigated and resolved customer inquiries and complaints quickly.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Participated in ongoing training and development, staying current on company policies, products, and procedures to deliver accurate information to customers.
Financial Service Consultant
San Francisco Fire Credit Union
10.2012 - 08.2015
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Supported branch management in achieving operational excellence through adherence to regulatory guidelines and internal procedures.
Skills
- Multitasking
- Quality Assurance
- Professionalism
- Adaptability
- Team building
- Time management proficiency
Timeline
Commercial Loan Servicing Specialist
JP Morgan Chase
12.2020 - Current
Residential Closing Administrator
First Republic Bank
09.2017 - 12.2020
Member Support Representative
Lending Club
09.2015 - 12.2016
Financial Service Consultant
San Francisco Fire Credit Union
10.2012 - 08.2015
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