Christyna Joyner
Suffolk,United States
Summary
Organized and dependable team player seeking Sales Associate position. Offering excellent customer service, communication and good judgment. Friendly college student available for weekends, evenings and holiday shifts. Considered hardworking, punctual and driven. Ready to help team achieve company goals.
Overview
4
4
years of professional experience
Work History
Customer Support Specialist
Home Depot
01.2023 - Current
- Collaborated with cross-functional teams to address customer concerns and improve overall service quality.
- Handled escalated support cases with diplomacy and tact, successfully defusing tense situations between the company and its customers.
- Engaged participant for initiatives aimed at boosting team morale through recognition programs, incentives, or other motivational strategies designed to encourage top-notch performance from every member of the support staff.
- Responded to customer calls and emails to answer questions about products and services.
- Maintained thorough knowledge of product offerings to provide accurate information and expert advice to customers.
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Provided timely assistance to customers via phone, email, and live chat channels, ensuring a high level of professionalism at all times.
- Streamlined support processes for increased efficiency and reduced response times.
Personal Childcare Provider
Self-Employed
05.2021 - 08.2021
- Managed 3 children ages 7-11 and provided summer camp activities during school closures due to Covid-19 pandemic.
- Played games, worked on puzzles and read books to young children.
- Read and discussed stories with children to boost literacy and reading comprehension skills.
- Involved children in caring for household pets and chores.
- Assisted children with homework assignments and special projects across different subjects.
- Coordinated field trips to local parks.
- Organized and cleaned home after activities by picking up toys and straightening up.
- Communicated with children at age-appropriate levels to encourage understanding and foster relationships.
- Engaged with children on age-appropriate level.
- Developed games and activities using arts and crafts to support learning and verbal skills.
- Encouraged children to be understanding and patient with others.
Part-Time Work Study Student Library Assistant
Tidewater Community College - Portsmouth Campus
08.2020 - 05.2021
- Interacted and managed over 50 calls with students by phone, email, or in-person to provide information.
- Input data into spreadsheets and databases.
- Utilized office management software to record and track customer information.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly, to replenish materials before depleted.
- Interacted respectfully with others to offer ideas, identify issues, and provide assistance.
- Helped with administrative support by managing incoming calls, coordinating files, and sorting mail.
- Coordinated collection of student fees, fines and payments.
- Assisted library staff with clerical duties to help lighten workload.
- Organized returned books and materials and assisted with shelving.
Education
Bachelor of Arts - Graphic Design
Old Dominion University
Norfolk, VA05.2025
Associate of Applied Science - Information Technology Systems
Tidewater Community College
Portsmouth12.2023
High School Diploma -
Nansemond River High School
Suffolk, VA06.2019
Skills
- Approachable
- Customer friendly
- Reference assistance
- Active listener
- Child Supervision
- Activity Planning
- Cheerful and energetic
- Microsoft Office Suite
- Social Media Support
- Technology support
- Book shelving procedures
- Written Communication
- Computer assistance
- Material check-in and checkout
- Self-Motivated
Accomplishments
- Supervised and tutored groups of 4-5 children aged 7-11 years of age by creating summer camp activities and tours.
- Certification in Microsoft Applications
- Received “Certificate of Appreciation” in 2015 and 2017 for volunteering at local church.
- Created innovative projects for young children to during Covid-19 pandemic.
- Used Microsoft Excel to track inventory on spreadsheets.
- Collaborated with team of 4 in the development of Evaluating Sources in a English II course presentation.
- Current student studying Programming Mobile Apps and Web Development.
Timeline
Customer Support Specialist
Home Depot
01.2023 - Current
Personal Childcare Provider
Self-Employed
05.2021 - 08.2021
Part-Time Work Study Student Library Assistant
Tidewater Community College - Portsmouth Campus
08.2020 - 05.2021
Bachelor of Arts - Graphic Design
Old Dominion University
Associate of Applied Science - Information Technology Systems
Tidewater Community College
High School Diploma -
Nansemond River High School
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