Andre Crowell
Green Bay
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Professional with proven expertise in customer support, adept at resolving issues efficiently and enhancing client satisfaction. Strong collaborator who thrives in team environments and adapts readily to changing demands. Skilled in communication, problem-solving, and using CRM software to deliver impactful results. I'm known for my reliability and results-driven approach, ensuring high standards are consistently met.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Customer Support Specialist
Charter Spectrum
Appleton, WA
02.2024 - Current
- Resolved customer inquiries efficiently through multiple communication channels, enhancing overall satisfaction.
- Assist customers with billing inquiries and payment processing.
- Troubleshoot technical issues related to internet, TV, and phone services
- Provide information on service plans, promotions, and upgrades.
- Handle customer complaints and resolve issues efficiently.
- Maintain accurate records of customer interactions and transactions.
- Collaborate with technical teams to escalate unresolved problems.
Owner (Franchisee)
Coverall Cleaning Enterprises
Tukwila, WA
01.2011 - 03.2014
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
- Increased customer satisfaction by resolving issues.
Software Support Specialist
Zones Inc.
Auburn, WA
07.2006 - 05.2010
- Supported sales associates strategize software and pricing solutions for customers.
- Daily use of Windows iOS, office suites, queue responses, Peoplesoft.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Carried out day-day-day duties accurately and efficiently.
Lead Warehouse Assistant
Bennett Ind
Tacoma, WA
04.1999 - 06.2006
- Operated machining equipment safely with team of operators.
- Complied with company and OSHA safety rules and regulations.
- Set up and ran machinery to produce exceptional products for industrial needs.
- Loaded, unloaded and moved material to and from storage and production areas.
- Operated RF scanners to track merchandise and verify contents of containers.
Lead Sterilization Technician
Formula Corp.
Auburn, WA
07.2014 - 10.2005
- Assessed instruments, equipment and containers to promote cleanliness and proper functioning.
- Mixed required chemicals according to procedures to form cleaning solutions, completing chemical concentration monitoring as described in procedural manual.
- Disassembled production lines fully to avoid equipment breakdown.
- Reassembled production lines efficiently to restore production with minimal downtime.
- Supervised supplies in inventory and submitted reorder requests.
Education
Diploma -
Curtis Senior High School
University Place, WA06-1993
Skills
- Analytical and Critical Thinker
- Approachable and Outgoing
- Balanced Work Ethic
- Calm and Professional
- Problem-solving
- Customer relationship management (CRM)
- CRM software
- Data entry
Accomplishments
Level up achieves Rep 3
Certification
Microsoft
Timeline
Customer Support Specialist
Charter Spectrum
02.2024 - Current
Lead Sterilization Technician
Formula Corp.
07.2014 - 10.2005
Owner (Franchisee)
Coverall Cleaning Enterprises
01.2011 - 03.2014
Software Support Specialist
Zones Inc.
07.2006 - 05.2010
Lead Warehouse Assistant
Bennett Ind
04.1999 - 06.2006
Diploma -
Curtis Senior High School
x3 Bronze winner
While working for Spectrum I leveled upto Rep 3 in my first year and received bronze award three times, for the myriad of customer satisfaction reviews I had gotten.