GILBERT ESPINOZA III
SAN ANTONIO,TX
Summary
Customer Service-oriented Computer Repair Technician with extensive knowledge of Windows. Maintains excellent customer service while managing 20 accounts at once.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Customer Support Specialist
Self Employed
10.2018 - Current
- Provide excellent customer service, on-site and remotely
- Provide chat and phone support to customers daily
- Disassembled computers to perform diagnostics and check for repair needs.
- Updated and installed new software on desktop and laptop computers to maintain latest technology.
- Enhanced customer satisfaction by providing timely and efficient computer repair services.
- Assisted customers with the setup of new devices and provided guidance on proper usage and maintenance techniques.
- Performed data entry of customer information and work notes
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
Lead Bench Technician/Field Technician
COMPUTER NERDZ!
01.2008 - 10.2018
- Installed software, modified and repaired hardware and resolved technical issues
- Managed call flow and responded to technical support needs of customers
- Resolved customer issues in a clear, courteous and straightforward manner
- Demonstrated professionalism and courtesy with customers at all times
- Removed infections from computers and installed preventative software
- Managed approximately 60 incoming calls, emails, and walk-in customers per day.
- Performed data entry of customer information and daily store functions
Desktop Support
DR. RAMIRO FLORES JR.
01.2008 - 01.2013
- Configuring and maintaining network and network printers
- Maintaining and troubleshooting 10 computers for the company
- Securing computers with security software
- Performing hardware and software upgrades
- Provided base level IT support to 5 non-technical personnel within the business.
Education
COMPUTER SUPPORT SPECIALIST CERTIFICATION PROGRAM -
Job Ready Training
San Antonio, TX01.2008
HIGH SCHOOL DIPLOMA -
Harlandale High School
San Antonio, TX01.1998
Skills
- A Certified
- Experienced in Windows XP-10
- Excellent in customer service
- Analytical and critical thinker
- Experience in Microsoft Office
- Skilled multi-tasker
- Technical Support
Certification
CompTIA A+ Certified
Timeline
Customer Support Specialist
Self Employed
10.2018 - Current
Lead Bench Technician/Field Technician
COMPUTER NERDZ!
01.2008 - 10.2018
Desktop Support
DR. RAMIRO FLORES JR.
01.2008 - 01.2013
COMPUTER SUPPORT SPECIALIST CERTIFICATION PROGRAM -
Job Ready Training
HIGH SCHOOL DIPLOMA -
Harlandale High School
CompTIA A+ Certified
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