Gail Karas

Created a unified training platform to ensure uniformity and effectiveness in training across diverse market segments.

Developed Standardized documents, Check Sheets, with an accountability solution across all markets. The documents provide a standardized check sheet solution for any employee to perform training, functionality of current features of the MEVO/MEVO Anywhere backup solution.

Developed The MEVO TEAM Concept "Mission"

• Coordinated recovery exercises to test and validate continuity strategies at a local level.
• Developed documentation for disaster recovery procedures and protocols.
• Collaborated with PM's, Market Managers and Sale teams
• Facilitate training sessions educating MEVO and MEVO Anywhere Kit.
• Established strong relationships with external agencies for effective use of INDIGITAL's backup MEVO Solutions to minimize downtime following natural disasters, infrastructure failures, or large-scale emergencies.
• Establish Customer Satisfaction throughout the market
• Established the MEVO Updates/Issues/Resolutions
• Continuously updating current training documents
• Monitoring Service Tickets
• Continuously working with stakeholders to improve service.
• Disaster Deployment with Market Managers and Field Support
• Completed Illinois Training and Feature Update in 8 months
• Built relationships with internal employees across all markets

• Establish and implement departmental policies, goals, objectives, and procedures, conferring with board members, organization officials, and staff members as necessary
• Works under County Commissioners giving monthly reports & reports to Council for monetary needs
• Determine staffing requirements, and interview, hire and train new employees
• Manage staff, preparing work schedules and assigning specific duties
• Keeps all certifications current to be a qualified Telecommunicator in time of need to assist in the dispatch center
• Assigning and correcting addresses
• Maintains department budget, payroll and claims
• Controls the 911 and Sheriff Department recordings
• Assist in the Sheriff Departments administrative duties
• Maintains Warrants and assists with Sex Offender Registry
• Public Emergency Notifications
• Appointed DPC for District 2
• District 2 Communications Mobile Command Vehicle
• Development of IN-TERT, North Region Coordinator and Assistant State Coordinator
• LEPC (Local Emergency Planning Committee Chair, Secretary & Treasure)
• EMA Board Chair, and sit on EMS and ADA Committee Boards
• District 2 REP for SIEC (State Interoperable Executive Committee)
• Teaches and Speaks at Conferences and Classes geared to Communications and Disaster Preparedness
• Yearly planning of County Exercise
• Interoperability Planning, Coordinating and Maintaining Equipment
• Communication Leader and TECH
• Knowledge in Broadband, First Net, MEVO and System Maintenance
• 700/800 Radio System and Wireline knowledge and troubleshooting
• Project Management (County EMS, COVID, 300 ft Tower Build, Interoperability PSAP Build)
• School Safety
• RED Cross
• Mutual Aid
• FCC/FAA