Gail McCarthy
GR Investment Group
Ocala
25
years of professional experience
To obtain a position with a company that is willing to let me utilize my strong customer service and life skills, as well as my creative nature, assets that are valuable to any firm, regardless of industry.
Work History
Human Resources/Office Manager
10 Years 2 Months- Streamlined recruitment processes, improving candidate sourcing and selection efficiency.
- Implemented employee onboarding programs to enhance new hire integration and retention.
- Oversaw HR policy implementation, aligning practices with organizational goals and industry standards.
- Assisted in the preparation of budgets for various departments within the organization by tracking expenses closely against projected spending targets.
Sales Associate
2 Years 8 Months- Assisted customers with product selection and inquiries, enhancing overall shopping experience.
- Managed cash register transactions, ensuring accuracy and efficiency during peak hours.
- Collaborated with team members to maintain organized sales floor and stock levels.
Revenue Services Agent
4 Years 2 Months- Managed customer inquiries, resolving issues efficiently and enhancing client satisfaction.
- Coordinated communication between clients and internal teams to streamline service delivery processes.
- Mentored junior agents, providing guidance on best practices to enhance team performance and service quality.
Inbound Sales Representative
1 Year 6 Months- Managed inbound sales inquiries, providing accurate product information and solutions to customer needs.
- Collaborated with cross-functional teams to streamline order processing and enhance customer satisfaction.
- Consistently met or exceeded assigned sales quotas while maintaining excellent customer satisfaction ratings.
Data Entry Coordinator
4 Years 3 Months- Coordinated data entry processes to ensure accuracy and efficiency across multiple systems.
- Monitored data integrity and performed quality checks to maintain high standards of accuracy.
Education
High School Diploma
Skills
HR policies development
Employee relations
Payroll management
Benefits administration
Inbound phone call handling
Office management
Cash Register
Additional Information
Authorized to work in the US for any employer
Timeline
Human Resources/Office Manager
GR Investment Group
08.2015 - 10.2025Read More
Sales Associate
Marion Shoppers Depot
05.2011 - 01.2014Read More
Revenue Services Agent
U.S. SOLUTIONS
02.2007 - 04.2011Read More
Inbound Sales Representative
HUBERT COMPANY
07.2005 - 01.2007Read More
Data Entry Coordinator
LUXOTTICA RETAIL, INC
04.2001 - 07.2005Read More
Palm Beach Gardens High School
High School Diploma
Read More