GAIL M. JONES
Casa Grande,AZ
Summary
Dedicated sales professional with years of experience helping companies exceed performance measures. Thrives in fast-paced and challenging settings. Has a team-oriented, client-centered approach. Driven to help meet each customer and team member’s unique needs. Areas of expertise include negotiation, complex problem solving, and professional relationship building. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
12
12
years of professional experience
Work History
Money Account Manager
Intuit
08.2023 - Current
- Developed strong relationships with key stakeholders and decision-makers.
- Conducted regular account reviews to address client needs and concerns.
- Analyzed account performance to identify opportunities for growth.
- Resolved customer complaints in a timely manner.
- Acted as main point of contact in matters relating to client concerns and needs.
- Analyzed client data and identified opportunities for growth.
Licensed Real Estate Agent
Tierra Antigua Realty
Tucson
06.2015 - Current
- Help and educate my clients on the process of buying or selling their homes.
- I offer my clients personal one on one service, dedication, honesty, professionalism, and communication from start to finish.
MTTP QuickBooks Money Team
Intuit
08.2022 - 08.2023
- Enhanced workplace productivity through effective teamwork and collaboration.
- Streamlined processes by utilizing various software and tools for performance optimization.
- Promptly identified customer needs to ensure timely service delivery.
- Managed a book of business, maintaining a pipeline to engage customers across all services.
Mid-Market Manager Accountants Team
Intuit
12.2020 - 08.2022
- Collaborated with accounting professionals to assist them in selecting an Intuit product that meets their needs, as well as the needs of their clients.
- Continually maintain a working knowledge base of all available Intuit solutions.
- Collaborated with sales teams to align marketing efforts with business goals.
- Coordinated market research efforts to gather consumer insights and feedback.
- Answered customer questions and addressed problems and complaints in person and via phone.
Digital Sales Consultant
Intuit
11.2018 - 12.2020
- Worked closely with small businesses to find Intuit solutions for their day-to-day operations.
- Assisted customers with product selection and provided in-depth product knowledge.
- Handled customer inquiries and resolved concerns to enhance satisfaction levels.
Small Business Group Sales
Intuit
Tucson
06.2015 - 12.2018
- Work with small business owners via inbound and outbound calls to sell Intuit financial products.
- Build a rapport with customers to identify business needs and make recommendations based on those needs to close the sale.
Expert Business Credit Advisor
Dun and Bradstreet Credibility Corp.
04.2013 - 05.2015
- Advise business owners on establishing, building and maintaining a robust business credit report to actualize financial goals.
- My primary role is to review cash flow statements, income statements and balance sheets to mitigate risk exposure and show executives the benefits of having an accurate report in relation to the financial statements.
- MVP rating for consistently achieving 120% of sales goal.
Education
Bachelor of Arts - Business Managment
University of Chicago
Chicago, IL05-1984
Skills
- Client retention
- Account management
- Customer relationship management
- Sales strategy
- Team collaboration
- Effective communication
- Problem solving
- Time management
- Negotiation skills
- Conflict resolution
Accomplishments
- Presidents Club Achievement 2021, 2022
Timeline
Money Account Manager
Intuit
08.2023 - Current
MTTP QuickBooks Money Team
Intuit
08.2022 - 08.2023
Mid-Market Manager Accountants Team
Intuit
12.2020 - 08.2022
Digital Sales Consultant
Intuit
11.2018 - 12.2020
Licensed Real Estate Agent
Tierra Antigua Realty
06.2015 - Current
Small Business Group Sales
Intuit
06.2015 - 12.2018
Expert Business Credit Advisor
Dun and Bradstreet Credibility Corp.
04.2013 - 05.2015
Bachelor of Arts - Business Managment
University of Chicago
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