Gail Oster
Lockport
Summary
Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact.
Overview
19
19
years of professional experience
Work History
Client Support Specialist
CIBC Bank US
Worth
11.2025 - Current
- Processes, researches, and resolves complex operational issues, exception items, and customer service concerns while ensuring timely and accurate resolution.
- Responded to internal and external inquiries, ensuring timely resolution through appropriate referrals and follow-ups.
- Helped develop strategies for improving overall efficiency of client support operations.
- Completed administrative tasks accurately and in a timely manner, aligning with Bank's goals and values.
- Executed data entry tasks for client records management, maintaining accuracy and organization.
Personal Banker II
CIBC US
Homer Glen
02.2022 - 11.2025
- Identified customer needs by reviewing financial goals and income/spending behaviors to recommend product offerings that support their financial success.
- Position required a professional understanding of the various bank products, services, policies, procedures, and regulations
- Resolved inquiries and complaints from clients by applying problem-solving and communication skills, ensuring compliance with organizational and regulatory standards.
- Compiled information about new accounts and conducted quality assurance of the account information using various internal and external forms and documents.
Senior Bank Teller
CIBC US Bank
Minooka
06.2007 - Current
- Demonstrated strong cash handling skills while processing deposits, withdrawals, transfers, and loan payments accurately
- Audited cash drawers regularly, ensuring accurate balances and compliance with procedures
- Conducted regular audits of cash drawers to ensure accuracy of balances
- Provided exceptional customer service to clients, ensuring satisfaction and resolving any issues in a timely manner
- Organized shipping and ordering activities for branch cash supply, meeting customer demands accurately
- Guided tellers by leveraging strong communication, transaction expertise, and effective problem-resolution strategies
- Received commendation for providing exceptional customer service to clients, addressing satisfaction and resolving any issues in a timely manner.
Education
High School Diploma - General Studies
Palos HeightsSkills
- Customer service excellence
- Client relationship management
- Technical support
- Microsoft Office proficiency
- Problem solving
- Analytical thinking
- Attention to detail
- Detail orientation
- Effective communication
- Verbal and written communication
- Organizational effectiveness
- Financial product knowledge
Timeline
Client Support Specialist
CIBC Bank US
11.2025 - Current
Personal Banker II
CIBC US
02.2022 - 11.2025
Senior Bank Teller
CIBC US Bank
06.2007 - Current