Open To Work
Shamaunee Lane
Ocala,USA
Summary
Experienced Medical Biller and Coder with two years in patient financial coordination and accounts receivable. Specialized in ICD-10-CM coding, resulting in reduced claim denials through careful detail management. Proven success in fast-paced call centers, achieving high performance metrics and providing excellent client support. Strong record-keeping skills in EMR systems, dedicated to enhancing operational efficiency and customer satisfaction.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Client Support Specialist
SMA Healthcare
01.2025 - Current
- Provided timely support to clients, addressing inquiries and resolving issues effectively.
- Provided excellent customer service by following up with clients, mailing out applications and responding to incoming calls.
- Identified and resolved discrepancies and errors in customer accounts.
- Responds to client issues via telephone and written correspondence regarding insurance benefits member, provider contracts, eligibility, claims, etc.
- Interacts with internal and external customers (could include subscribers, providers, group or benefit administrators, physician offices, third party representatives, and other Blue Cross Plans) to provide claims, customer service, and/or membership support.
Patient Financial Coordinator
ELEVANCE HEALTH
04.2024 - 12.2024
- Maintained accurate and up-to-date patient financial records.
- Communicated effectively with all organizational levels.
- Resolved customer billing disputes promptly and effectively.
- Managed accounts receivable and diligently followed up on delinquent accounts.
- Demonstrated proficiency in coding and billing using ICD-10-CM codes for accurate medical billing.
Accounts Receivables Specialist · Contractor
Water Solutions Marketing
01.2021 - 12.2022
- Ensured precise registration of transactions and data in accounting database.
- Created more than 200 invoices each week, overseeing collection efforts effectively.
- Reviewed financial records thoroughly to pinpoint errors and inconsistencies.
- Applied strong time management strategies to achieve deadline compliance consistently.
Education
High School Diploma - undefined
Largo High School
Largo06.2028
Bachelors Degree - undefined
National University
01.2028
Skills
- Accounts Receivable and collections
- Call Center experience
- Customer service excellence
- Effective communication
- Electronic Health Records (EHR) management
- Financial reporting and analysis
- ICD-10-CM coding and billing
- Invoice Processing
- Microsoft Dynamic Great Plains
- Problem-solving
- QuickBooks proficiency
- Relationship building
- Time management
Certification
BLS Certification and Cardiovascular Certification
Mandt 1 & 2 Certification
Timeline
Client Support Specialist
SMA Healthcare
01.2025 - Current
Patient Financial Coordinator
ELEVANCE HEALTH
04.2024 - 12.2024
Accounts Receivables Specialist · Contractor
Water Solutions Marketing
01.2021 - 12.2022
High School Diploma - undefined
Largo High School
Bachelors Degree - undefined
National University
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