Shamaunee Lane
Ocala,FL
Summary
Experienced Medical Biller and Coder with two years in patient financial coordination and accounts receivable. Specialized in ICD-10-CM coding, resulting in reduced claim denials through careful detail management. Proven success in fast-paced call centers, achieving high performance metrics and providing excellent client support. Strong record-keeping skills in EMR systems, dedicated to enhancing operational efficiency and customer satisfaction.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Client Support Specialist
SMA Healthcare
5664 SW 60th Avenue
01.2025 - Current
- Provided timely support to clients, addressing inquiries and resolving issues effectively.
- Provided excellent customer service by following up with clients, mailing out applications and responding to incoming calls.
- Identified and resolved discrepancies and errors in customer accounts.
- Responds to client issues via telephone and written correspondence regarding insurance benefits member, provider contracts, eligibility, claims, etc.
- Interacts with internal and external customers (could include subscribers, providers, group or benefit administrators, physician offices, third party representatives, and other Blue Cross Plans) to provide claims, customer service, and/or membership support.
Patient Financial Coordinator
ELEVANCE HEALTH
370 Northlake Blvd Orlando, FL 32701
01.2023 - 2024
- Maintained accurate and up-to-date patient financial records.
- Communicated effectively with all organizational levels.
- Resolved customer billing disputes promptly and effectively.
- Managed accounts receivable and diligently followed up on delinquent accounts.
- Demonstrated proficiency in coding and billing using ICD-10-CM codes for accurate medical billing.
Accounts Receivables Specialist · Contractor
Water Solutions Marketing
FL, USA
01.2021 - 12.2022
- Ensured precise registration of transactions and data in accounting database.
- Created more than 200 invoices each week, overseeing collection efforts effectively.
- Reviewed financial records thoroughly to pinpoint errors and inconsistencies.
- Applied strong time management strategies to achieve deadline compliance consistently.
Accounts Payable Clerk
Fan Experiences
Winter Park, FL
01.2019 - 2021
- Managed data entry for over 100 invoices daily, ensuring seamless financial operations.
- Oversaw daily documentation of invoice processing, enhancing financial accuracy.
- Led customer service efforts for inbound and outbound calls, upholding company reputation.
- Resolved customer and public complaints, fostering improved customer relations.
- Supervised tracking of company credits, ensuring precise financial records.
- Directed monthly reconciliation of payable reports, verifying financial integrity.
- Facilitated accurate copayment processing at service time, maintaining updated patient accounts.
- Provided strategic financial counseling to patients, optimizing their understanding of copayments and care costs.
- Handled copayment disputes with patients and insurance companies, ensuring swift resolution and maintaining positive relationships.
Education
Bachelors Degree -
National University
United StatesHigh School Diploma -
Largo High School
Largo, USA05.2013
Skills
- Accounts Receivable and collections
- Call Center experience
- Customer service excellence
- Effective communication
- Electronic Health Records (EHR) management
- Financial reporting and analysis
- ICD-10-CM coding and billing
- Invoice Processing
- Microsoft Dynamic Great Plains
- Problem-solving
- QuickBooks proficiency
- Relationship building
- Time management
Certification
BLS Certification and Cardiovascular Certification
Mandt 1 & 2 Certification
Timeline
Client Support Specialist
SMA Healthcare
01.2025 - Current
Patient Financial Coordinator
ELEVANCE HEALTH
01.2023 - 2024
Accounts Receivables Specialist · Contractor
Water Solutions Marketing
01.2021 - 12.2022
Accounts Payable Clerk
Fan Experiences
01.2019 - 2021
Bachelors Degree -
National University
High School Diploma -
Largo High School