Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Gail Reed

Myrtle Beach,South Carolina

Summary

Small Business Owner with 19 years of experience in operations management, business strategy and financial management. Demonstrated success in capitalizing on new trends and technologies to drive business development initiatives and achieve sales goals. Experienced in handling high-volume customer needs, quickly assessing each customer and offering on-trend recommendations. Skilled at cutting hair and recommending optimal products to drive revenue. Diligent about keeping records accurate and schedules organized.

Overview

26
26
years of professional experience
1
1
Certification

Work History

Owner/Operator

Cutting Attractions
Henrietta, NY
03.1998 - 08.2024
  • Monitored inventory of supplies, managed budget and requisitioned supplies, equipment, and services.
  • Strengthened tracking of information by creating systems for organizing appointments, records and reports.
  • Maintained accurate records of client appointments, inventory levels, sales transactions.
  • Followed trends in hairstyling techniques to increase customer satisfaction and attract new demographics.
  • Recommended hair styles to compliment clients' facial features and coloring.
  • Cut hair using clippers, scissors, razors and trimmers.
  • Cultivated strong value-added relationships with customers by delivering accurate service and product knowledge to drive earnings.
  • Responded to customer inquiries by phone, email and in person.
  • Pre-booked future appointments to increase repeat business.
  • Maintained clear and safe workspace areas to meet OSHA standards.

Receptionist

The Spa On Main
Conway, SC
05.2018 - 11.2019
  • Maintained client accounts by obtaining, recording and updating personal and financial information.
  • Maintained business office inventory and equipment by checking stock for needed supplies.
  • Input client information into booking system accurately and completely to chart sales metrics.
  • Operated telephone switchboard to answer, screen and forward calls to appropriate personnel.
  • Advised customers of seasonal promotions to create rapport and improve sales.
  • Assigned tasks to Spa Associates as needed while monitoring their progress throughout the day.
  • Greeted guests and members upon arrival to create positive first impressions.
  • Maintained accurate records of customer visits and transactions utilizing computerized system.
  • Organized online bookings and processed online payments using SalonBiz.
  • Monitored reception area to provide consistently safe, hazard-free environment for customers.
  • Processed daily sales reports to track inventory levels of products and supplies.
  • Coordinated front desk operations and diligently helped in-person visitors and callers with knowledgeable assistance.
  • Developed relationships with clients to ensure repeat business by providing excellent customer service.

Hair Stylist

Bridges of Mendon
Mendon, NY
01.2004 - 08.2017
  • Performed chemical treatments such as perms and relaxers.
  • Shampooed, conditioned, cut, colored and styled hair according to client's instructions.
  • Applied highlights, lowlights or other coloring techniques.
  • Sanitized workstations and salon equipment to reduce risk of infection.
  • Organized scheduling of appointments throughout the day.
  • Built strong and trusting rapport with clients.
  • Promoted an environment that supported dignity, respect and safety for all senior clients.
  • Provided empathy and compassion
  • Recognized by management for providing exceptional customer service.

Education

NY Cosmetology Liscence - Cosmetology

Continental School of Beauty Culture - Rochester
Rochester, NY
01-1993

High School Diploma -

Fairport Senior High School
Fairport, NY
01-1988

Some College (No Degree) - Business Administration and Management

Bryant And Stratton College
Rochester, NY

Skills

  • Operational Reporting
  • Financial Planning
  • Personnel Management
  • Operations Oversight
  • Appointment Scheduling
  • Customer Service
  • Business Planning
  • Professional Networking
  • Issue Resolution
  • Relationship Building
  • Attention to Detail
  • Consulting
  • Customer Relations
  • Social Media Marketing
  • Work Planning and Prioritization
  • Driven and Determined
  • Bookkeeping

Certification

  • New York State Cosmetology
  • State of Florida Cosmetology

Timeline

Receptionist

The Spa On Main
05.2018 - 11.2019

Hair Stylist

Bridges of Mendon
01.2004 - 08.2017

Owner/Operator

Cutting Attractions
03.1998 - 08.2024

NY Cosmetology Liscence - Cosmetology

Continental School of Beauty Culture - Rochester

High School Diploma -

Fairport Senior High School

Some College (No Degree) - Business Administration and Management

Bryant And Stratton College

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Gail Reed