Summary
Overview
Work History
Education
Skills
Timeline
Generic

Gail Regis Edwards

Pikesville,MD

Summary

Dynamic Retail Sales Manager with a proven track record at Gems Ensembles, excelling in customer engagement and team leadership. Achieved significant sales growth by implementing strategic marketing campaigns and enhancing staff performance. Skilled in cash handling and decision-making, fostering a high level of customer satisfaction and operational efficiency.

Overview

26
26
years of professional experience

Work History

Retail Sales Manager

Gems Ensumbles
06.2020 - Current
  • Greeted all customers cheerfully and asked open-ended questions to ascertain needs.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Managed day-to-day staffing and handled scheduling for all store employees.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Managed store budget effectively, ensuring expenses stayed within predetermined limits while maintaining a high level of customer satisfaction.
  • Implemented targeted marketing campaigns that drove traffic into the store, increasing overall footfall and conversion rates.

Customer Service Supervisor

United States Postal Service, USPS
12.2015 - 01.2025
  • Created customer support strategies to increase customer retention.
  • Coached team members to deliver hospitable, professional service while adhering to set service models.
  • Enhanced team productivity through regular coaching, feedback, and performance evaluations.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Coached employees through day-to-day work and complex problems.

Food Service Specialist

United States Army National Guard
10.1999 - 10.2023
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Oversaw catering events, ensuring seamless execution of all aspects from setup to cleanup.
  • Collaborated with team members to maintain a positive work environment and exceptional service standards.
  • Managed menu planning, food and supply purchases and inventory coordination.
  • Increased kitchen staff efficiency through effective delegation of tasks and responsibilities.
  • Optimized meal production processes, resulting in lower wait times for customers during peak hours.
  • Demonstrated versatility in adapting quickly to changing demands in various roles such as cook, server or cashier when required.

City Letter Carrier

United States Post Office
10.2001 - 12.2015
  • Used portable devices to maintain system records by scanning items delivered to homes and businesses.
  • Collected mail from letter boxes on specific route both on foot and by vehicle.
  • Supported the overall mission of the postal service by maintaining integrity when handling confidential information found within mailed items.
  • Adhered to all postal regulations and guidelines when handling sensitive materials such as restricted mail items or hazardous substances.
  • Provided exceptional customer service, addressing inquiries regarding mail and package deliveries.
  • Displayed a strong work ethic and punctuality, consistently arriving on time for scheduled shifts and completing deliveries in an efficient manner.
  • Picked up outgoing mail from letter boxes and in person from customers.
  • Pleasantly greeted and engaged customers, assisting with any mail-related issues.
  • Improved customer satisfaction by delivering mail accurately and efficiently to city residents.

Education

GED -

New York City College of Technology
Brooklyn, NY

Skills

  • Customer service
  • Cash handling
  • Sales team leadership
  • Customer engagement
  • Team supervision
  • Store opening and closing
  • Strategic planning
  • Decision-making
  • Critical thinking
  • Team building

Timeline

Retail Sales Manager

Gems Ensumbles
06.2020 - Current

Customer Service Supervisor

United States Postal Service, USPS
12.2015 - 01.2025

City Letter Carrier

United States Post Office
10.2001 - 12.2015

Food Service Specialist

United States Army National Guard
10.1999 - 10.2023

GED -

New York City College of Technology

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