Gail Shockey
Petersburg,WV
Summary
Reliable and detail-oriented professional with over 35 years in healthcare administration. Skilled in managing patient scheduling, ensuring HIPAA compliance, and facilitating effective communication among medical staff. Committed to optimizing workflow and enhancing patient experience.
Adaptable HIM Technician II known for strong communication and multitasking abilities. Extensive experience in clinical documentation and patient scheduling, contributing to improved operational efficiency and enhanced patient care.
Dedicated HIM Technician II with extensive experience in HIPAA compliance and clinical documentation. Proven ability to manage patient scheduling and secure confidential information.
Overview
37
37
years of professional experience
Work History
HIM TECHNICIAN II
WVU MEDICINE
Petersburg
09.1999 - Current
- Retrieved medical data for physicians and patients.
- Upheld HIPAA regulations and standards for protecting patient information.
- Secured confidential patient information from unauthorized access.
Radiology Clerk
Grant Memorial Hospital
Petersburg WV
07.1989 - Current
- Managed patient scheduling and appointment confirmations to optimize workflow efficiency.
- Processed medical records and ensured accurate documentation for radiology services.
- Coordinated with medical staff to facilitate timely communication of imaging results.
- Assisted in maintaining inventory levels of radiology supplies and equipment.
- Reduced wait times for patients by promptly preparing examination rooms and ensuring necessary equipment was available.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Performed various administrative tasks by filing, copying and faxing documents.
- Answered phone calls and messages for [Number]-physician [Type] medical facility, scheduling appointments, and handling patient inquiries.
- Placed new supply orders, managed inventory and restocked clerical spaces.
Education
Associate of Applied Science - APPLIED SCIENCE
EASTERN COMMUNITY COLLEGE
Moorefield, WV06-1988
Certificate - CNA
South Vocational
Petersburg WV06-1987
High School Diploma -
Petersburg High School
Petersburg WV05-1986
Skills
- Release of information
- HIPAA compliance
- Clinical documentation
- Teamwork
- Multitasking
- Reliability
- Excellent communication
- Active listening
- Adaptability and flexibility
- Patient confidentiality
- Self motivation
Timeline
HIM TECHNICIAN II
WVU MEDICINE
09.1999 - Current
Radiology Clerk
Grant Memorial Hospital
07.1989 - Current
Associate of Applied Science - APPLIED SCIENCE
EASTERN COMMUNITY COLLEGE
Certificate - CNA
South Vocational
High School Diploma -
Petersburg High School