Summary
Overview
Work History
Education
Skills
Timeline
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Gail Sookdeo

South Ozone Park,NY

Summary

Most dedicated Transportation Security Officer (TSO), with expertise to detect, deter and disrupt terrorist activities. Proven experience enforcing federal regulations and sound judgement in a high-pressured work force. The abilities to communication with diverse population, safeguarding national security while maintaining individual rights. committed to due-process and fairness to public service. Professionalism, Respect and Integrity are the foundation upon which I stand. Committed to the mission.

Overview

8
8
years of professional experience

Work History

Transportation Security Officer

Transportation Security Administration, TSA
Queens Elmhurst, NY
05.2021 - Current

Manager: Thomas Rafferty- (347)617-9399

Supervisors: Ron Dela-cruz- (914)255-8492, Menelaos Belitsis (917) 364-7306

Pay Scale: SV:F3 Salary $77,000 annually

DUTIES AND RESPONSIBILITIES

  • Passenger screening involves checking travel documents to ensure legitimacy and authentication.
  • Giving advisement to passenger on what items are to be divested
  • Operating e-AIT equipment and conducting alarm resolutions.
  • Operating X-Ray equipment solely to identify all threated items in carry-on bags
  • Conducting personal property screening and resolving alarms.
  • Communicated and coordinated responses to suspicious activities.
  • Upheld strong customer service standards while completing screenings.
  • Directed passengers clearly for quick movement through security screening Process.
  • Taking the number count from all screening equipment. To maintain an accurate count of everyone entering the checkpoint.
  • Accurately storing contraband or prohibited items.

Delivery Driver

TFroce Freight Transportation company
Queens, NY
11.2019 - 04.2020

$4000 per month

Duties and responsibilities included:

  • Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
  • Delivered rush merchandise on tight schedules to meet customer targets
  • Communicated frequently with dispatch to relay route changes and delays impacting customer delivery timetables.
  • Delivered exceptional customer service in all interactions to promote satisfaction and maintain company loyalty.
  • Record Keeping-Ensuring that documents were filled and kept in a safe place.
  • Accounting- Maintaining ledgers, preparing trial balance, managing cash at hand.

Home Health Aide

Concerned Home Care Agency
Jamaica, NY
08.2018 - 04.2020

$25,000 annually

Duties and responsibilities included:

  • Maintained clean and well-organized environment for client happiness and safety.
  • Assisted clients with bathing, dressing and incontinence care.
  • Helped clients stay happy and healthy by providing mental and emotional support.
  • Improved patient outlook and daily living through compassionate care.
  • Tracked and reported clients' progress based on observations and conversations.
  • Managed patient transportation and appointment scheduling.
  • Developed strong and trusting rapport with patients to facilitate smooth, quality care.
  • Prepared high-quality nutritious meals for patients to promote better overall health and improve eating habits.

Education

Bachelor of Science - Criminal Justice- GPA 3.8

Purdue University - North Central
Westville, IN
06-2017

Skills

  • Hazardous items understanding
  • Customer relations skills
  • Critical thinking
  • Communication
  • Active listening
  • Problem resolution
  • Team building
  • First Aid/CPR
  • Relationship building
  • Customer service

Timeline

Transportation Security Officer

Transportation Security Administration, TSA
05.2021 - Current

Delivery Driver

TFroce Freight Transportation company
11.2019 - 04.2020

Home Health Aide

Concerned Home Care Agency
08.2018 - 04.2020

Bachelor of Science - Criminal Justice- GPA 3.8

Purdue University - North Central
Gail Sookdeo