Gail Stevens
O'Fallon,MO
Summary
Talented Project Manager with excellent client oversight and issue resolution talents. Highly effective overseeing multiple tasks and employees at once. Dedicated to detail-oriented leadership and goal-oriented planning.
Overview
19
19
years of professional experience
Work History
Lead Project Manager
Inhanceit Home Staging
03.2019 - Current
- Adapted swiftly to changing business requirements or unforeseen challenges without compromising on deliverables or timelines.
- Improved overall client satisfaction with clear communication, consistent status updates, and proactive issue resolution.
- Managed cross-functional teams to achieve project milestones, ensuring timely delivery of high-quality products.
- Oversaw all aspects of project lifecycle from initial planning stages through execution, monitoring progress closely against established goals and objectives.
- Maintained schedules to meet key milestones at every project phase.
- Provided outstanding service to clients through effective communication and prompt issue resolution to facilitate future business opportunities.
Team Lead - Loss Mitigation CFPB
CitiMortgage
12.2005 - 02.2019
- Trained new team members by relaying information on company procedures.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
- Influenced positive change within the organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.
Education
Associate of Science - Accounting
Sanford Brown Business College
Hazelwood, MOSkills
- Project plan development
- Client Relationship Management
- Quality Control
- Project Planning
- Schedule Coordination
- Documentation And Reporting
Timeline
Lead Project Manager
Inhanceit Home Staging
03.2019 - Current
Team Lead - Loss Mitigation CFPB
CitiMortgage
12.2005 - 02.2019
Associate of Science - Accounting
Sanford Brown Business College
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