Gail Way VonGlahn
Dr. Michael Seto &Dr. Thomas McGalliard DDs, Inc.
Bermuda Dunes,CA
36
years of professional experience
At Dr. Michael Seto & Dr. Thomas McGalliard DDs, Inc., I excelled in enhancing patient satisfaction and streamlining billing processes, showcasing my adeptness in insurance verification (hard skill) and exceptional customer service (soft skill). My proactive approach led to significant improvements in patient trust and billing accuracy, underlining my commitment to excellence and efficiency in dental office management.
Work History
Dental Receptionist
19 Years 3 Months- Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
- Provided excellent customer service to create positive experiences and build patient trust.
- Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
- Handled sensitive situations professionally such as discussing treatment costs or past-due account balances with patients to ensure a satisfactory resolution.
- Helped patients complete necessary medical forms and documentation.
- Improved billing accuracy by diligently verifying insurance coverage and updating patient financial records accordingly.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Enhanced patient satisfaction by efficiently managing appointment scheduling and confirmations.
- Greeted visitors and patients to determine needs, check appointments, and direct accordingly.
- Managed patient billing processes for timely, accurate payments.
- Handled patient complaints quickly and professionally to restore patient confidence and prevent loss of clientele.
- Completed new patient registrations in software to create accurate and comprehensive records.
- Streamlined patient check-in and check-out processes, minimizing delays and enhancing overall experience.
- Facilitated smoother billing process by accurately verifying insurance coverage and processing claims.
- Improved patient understanding and compliance with treatment plans by explaining procedures and answering questions.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
Dental Receptionist
9 Years 10 MonthsDental Receptioni
5 Years 11 MonthsDental Assistant
1 Year 5 MonthsEducation
Associate Of Arts - Fashion Design
Skills
Phone and email etiquette
Dental terminology
Excellent multitasking capability
Appointment scheduling
Punctual and reliable
Incoming call reception
Maintaining cleanliness
Payment processing
Insurance verification
Insurance billing
Patient scheduling
Patient services
Patient documentation
Office opening and closing
Billing procedures
Patient relations
Adept at multi-line phones
Confidentiality
Appointment confirmation
Service oriented
Customer service
Patient billing
Cash handling
Organization and time management
Adaptable and flexible
Insurance authorizations
Appointment setting
Payment plan options
Claim forms
Timeline
Dental Receptionist
Dr. Michael Seto &Dr. Thomas McGalliard DDs, Inc.
06.2007 - CurrentRead More
Dental Receptionist
Parc Center Dental
08.1997 - 06.2007Read More
Dental Receptioni
Dr Mark Evans
01.1992 - 12.1997Read More
Dental Assistant
Dr. Scheer
01.1991 - 06.1992Read More
El Camino College
Associate Of Arts from Fashion Design
Read More