Gail Westbrooks
Tuscaloosa,AL
Summary
Dynamic professional with a strong background in customer service and transit operations, including experience at Transdev Transportation. Proven ability to foster relationships and ensure accessibility for all passengers. Skilled in data management and adaptable scheduling, demonstrating patience and a commitment to safety. Dedicated to enhancing the rider experience through exceptional service.
Overview
44
44
years of professional experience
1
1
Certification
Work History
Transit Bus Driver
Transdev Transportation
09.2020 - 03.2025
- Assisted passengers with special needs, ensuring accessibility and convenience during their transit.
- Drove bus to safely transport passengers over scheduled routes and authorized stops.
- Maintained a clean and comfortable bus environment for improved rider experience.
- Adhered to traffic laws while navigating various road conditions, contributing to an excellent safety record for the company. CDL A & B - Passenger Endorsement.
Senior Customer Service Representative
Chromalox
04.1993 - 07.2003
- Established strong rapport with customers, fostering long-term relationships and repeat business.
- Customer Care of Twenty-five Industrial Heating Element Customers.
- Data Entry for all Customer Sales Order
- Expediting
- Invoicing
- Monthly Conference Calls with Customers, Regional and Internal Sales Representatives.
- Company moved to Mexico and UK. Lost my Son in 2003. Was also diagnosed with three Cerebral Aneurysms. Off work until 2011. Enrolled in College. Graduated 2013.
Personnel Clerk
Chromalox, Emerson, Wiegand Division
07.1981 - 05.1988
- Maintained confidentiality when managing sensitive personnel information.
- Collaborated with department managers to identify staffing needs and develop recruitment strategies accordingly.
- Maintained accurate employee data by regularly updating HR Employee Records, Worker's Compensation, and Time Sheets.
- Event Coordinator with Employee Lunches, Dinners and Award Ceremonies.
- Assistant Secretary for General Plant Manager.
- Stopped working in May of 1988 due to Pregnancy. Returned to same Employer in 1993.
Education
Associate of Applied Science - Office Administration & Medical Records
12-2013
- Medical Coding
- Medical Records
Skills
- Disability awareness
- Adaptable scheduling
- Medical Tools
- Patience and tolerance
- Microsoft Word, Power Point,
- Data Entry
- PBX Telephone Switchboard
- Confidentiality
- Worker's Compensation and Employee Health Benefits
- Posting of Job Bids
- Interviews with Documentation
Accomplishments
- Collaborated with team of Seven in the development of Customer Satisfaction.
- Achieved positive results through effectively helping with Major High Profile Heating Element Customer.
- Documented and resolved Quality of Product which led to Heating Element Customer Business.
Certification
- Licensed CDL Driver - 2020
- Frontline Leadership Training - 1981-1988
Timeline
Transit Bus Driver - Transdev Transportation
09.2020 - 03.2025
Senior Customer Service Representative - Chromalox
04.1993 - 07.2003
Personnel Clerk - Chromalox, Emerson, Wiegand Division
07.1981 - 05.1988
Shelton State Community College - Associate of Applied Science, Office Administration & Medical Records
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