Gail Youmans
Great Western Malting/Country Malt Group
Champlain,NY
24
years of professional experience
Customer service representative with expertise in problem-solving, active listening, and team collaboration. Committed to enhancing customer satisfaction and streamlining operations for improved efficiency.
Looking for a remote part-time position, M-F, first shift.
Work History
Customer Service Rep[resentative
11 Years 6 Months- Delivered exceptional customer support through effective communication and problem-solving skills.
- Managed order processing and tracking to ensure timely delivery of products.
- Assisted customers with product inquiries, enhancing overall satisfaction and loyalty.
- Resolved complaints efficiently, contributing to positive customer experiences and retention.
Customs Release Clerk
1 Year 11 Months- Processed and maintained accurate import/export documentation for compliance with customs regulations.
- Organized and tracked shipments to ensure timely deliveries and efficient logistics operations.
- Collaborated with team members to enhance workflow efficiency and improve customer satisfaction.
Inside Sales Coordinator
6 Years- Coordinated sales activities to enhance customer engagement and streamline processes.
- Collaborated with marketing to develop targeted campaigns that increased lead generation.
WarehouseManager
2 Years 6 Months- Oversaw daily warehouse operations, ensuring compliance with safety and efficiency standards.
- Managed inventory control processes, optimizing stock levels and reducing discrepancies.
- Streamlined order fulfillment procedures, enhancing productivity and customer satisfaction rates.
- Trained and mentored staff on best practices in warehousing and logistics operations.
Education
High School Diploma
Skills
Customer service
Active listening
Critical thinking
Data entry
Timeline
Customer Service Rep[resentative
Great Western Malting/Country Malt Group
09.2014 - 03.2026Read More
Customs Release Clerk
Affiliated Custom Brokers
04.2012 - 03.2014Read More
Inside Sales Coordinator
Kimpex, USA
05.2005 - 05.2011Read More
WarehouseManager
Kimpex, USA
09.2002 - 03.2005Read More
Beekmantown Central School
High School Diploma
Read More