Summary
Overview
Work History
Skills
Timeline
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Gail Denise LeBlanc

North Las Vegas,NV

Summary

Seasoned and dependable customer-focused Front End Lead with over 20 years of experience in fast-paced retail environment. Skilled in processing transactions accurately, handling cash, and navigating point-of-sale (POS) systems. Known for providing friendly, efficient service while maintaining a positive and professional attitude. Strong communication skills, with a keen eye for detail and a commitment to ensuring customer satisfaction. Ability to multitask in high-volume settings while adhering to company policies and maintaining a clean, organized work area.

Overview

19
19
years of professional experience

Work History

Front End Team Lead/Cashier

Walmart
12.2005 - 12.2024
  • Greeting customers, answering questions, providing product information, and ensuring positive shopping experience
  • Operating POS systems, scanning items, accepting payments (cash, debit, credit , and gift cards), providing change, and issuing receipts
  • Accurately counting cash, balancing cash drawers, following cash handling procedures
  • Assist with bill payments, check cashing, check printing, money transfers, and money orders
  • Process Western Union and Money Gram transactions
  • Addressing customer concerns, resolving minor issues, and escalating complex problems to leadership when necessary
  • Maintaining cleanliness of checkout area, stocking shelves, bagging merchandise
  • Contribute to team efforts by supporting other store areas as required
  • Prioritizes daily work of front end team
  • Uses data and policy to make good decisions quickly
  • Set plan and pace each day and assigns work to team based on priorities and goals
  • Oversee team to ensure tasks are completed on time
  • Provide guidance to associates on how to find and use tools to improve overall customer experience
  • Utilize opportunities to guide associates who need improvement
  • Recognizes associates who perform well and exceed expectations
  • Providing positive in-the-moment feedback
  • Verifies team and department workload completeness to further ensure team is focused on both individual or organizational goals and priorities
  • Positively challenging of associates to take accountability of their personal growth and development
  • Processing of team member biweekly payroll
  • Prepare bank reconciliations and balance sheet reconciliations
  • Review trial balance for accuracy and completeness

Skills

  • Attention to Detail
  • Communication Skills
  • Adaptable
  • Time Management
  • Conflict Resolution
  • Collaborative

Timeline

Front End Team Lead/Cashier

Walmart
12.2005 - 12.2024

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Gail Denise LeBlanc