Gailen Jones
G's Auto Clinic
Hamilton,OH
12
years of professional experience
Results-driven owner/operator with extensive experience in managing daily operations and training staff. Skilled in implementing cost-saving measures and building strong customer relationships to drive loyalty and satisfaction.
Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Work History
Owner/Operator/Senior Lead Technician
5 Years 7 Months- Managed daily operations, ensuring efficient workflow and optimal service delivery.
- Supervised and trained staff on automotive repair techniques and customer service standards.
- Implemented cost-saving measures, enhancing profitability through streamlined processes.
- Built strong relationships with customers, fostering loyalty through exceptional service experiences.
- Managed day-to-day business operations.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
Mechanical Associate (5)
6 Years 7 Months- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Paid attention to detail while completing assignments.
Education
Associate of Applied Science- Auto Technology - Automotive Technology
Skills
Customer relations
Small business operations
Relationship building
Verbal and written communication
Client service
Operations management
Business management
Customer service
Inventory management
Records organization and management
Accomplishments
Master ASE certification, College Degree
Timeline
Owner/Operator/Senior Lead Technician
G's Auto Clinic
01.2021 - 08.2026Read More
Mechanical Associate (5)
CarMax
06.2014 - 01.2021Read More
Sinclair Community College
Associate of Applied Science- Auto Technology from Automotive Technology
Read More