Gailin Moore
El Paso,TX
Summary
Developed key skills in customer service and data analysis within collaborative and high-pressure environment. Excel in identifying trends, resolving complex issues, and enhancing customer experiences. Seeking to transition into new field, leveraging transferable abilities to contribute to diverse and dynamic teams.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service Analyst
Bank of America
El Paso, TX
05.2024 - Current
- Managed portfolios of business banking customers, ensuring accurate handling of account inquiries.
- Communicated clearly with clients to explain financial processes and next steps.
- Set expectations and followed through consistently to build customer trust.
- Resolved discrepancies efficiently while maintaining attention to detail.
- Collaborated with internal teams to enhance overall customer experience.
Server
Bahama Breeze
Christiana, Delaware
01.2024 - 04.2024
- Taking Orders: Accurately recording food and drink orders from customers while handling payments such as processing cash, credit card, or digital payments.
- Ensuring Customer Satisfaction: Checking in with customers to ensure they are enjoying their meals and addressing any issues or complaints.
- Marketing: Suggesting additional items or specials to enhance the dining experience and increase sales.
- Maintaining Inventory: Keeping track of stock levels for items like silverware, condiments, and napkins, and restocking as necessary.
Data Analyst Intern
Exelon
Wilmington, DE
08.2023 - 01.2024
- Taking Orders: Accurately recording food and drink orders from customers while handling payments such as processing cash, credit card, or digital payments.
- Ensuring Customer Satisfaction: Checking in with customers to ensure they are enjoying their meals and addressing any issues or complaints.
- Marketing: Suggesting additional items or specials to enhance the dining experience and increase sales.
- Maintaining Inventory: Keeping track of stock levels for items like silverware, condiments, and napkins, and restocking as necessary.
Education
Associates in Business Administration -
American Military University R
03-2027
Skills
- Customer Support & Relationship Management
- Clear Written & Verbal Communication
- Issue Resolution & Troubleshooting
- Attention to Detail & Accuracy
- Time Management & Prioritization
- Adaptability & Team Collaboration
- Excel, SQL, Tableau, Python
Certification
Data Analytics Certification — Wilmington University (January 2024)
Timeline
Customer Service Analyst
Bank of America
05.2024 - Current
Server
Bahama Breeze
01.2024 - 04.2024
Data Analyst Intern
Exelon
08.2023 - 01.2024
Associates in Business Administration -
American Military University R